Altura has always been a place we frequently visit for years, and we've always had a good impression of it. However, what happened today was very disappointing. There was a small piece of salad with an insect egg with webs in one of our dishes. We called the waitress, and she said she needed to show it to the chef first. Because of our trust in them, we let her take away the leaf with the insect egg on it. Later, the waitress came back and told us that the leaf was not fresh and insisted it was not a bug. So we asked her to bring the leaf back to us. When she brought it back, the piece of leaf with the bug had been removed by them, and they insisted that we were mistaken. We just wanted to hear them say "Sorry, we made a mistake." But the lady with pink eyeshadow kept insisting that we were mistaken. She said it was because the salad wasn't fresh sometimes and got crushed, and other times she explained it was burnt. She refused to admit that it was a bug. If they were not wrong, why did they remove the part that we suspected to be an insect egg? Luckily, we managed to take a photo of the remaining bug web. In the end, the lady with pink eyeshadow reluctantly apologized and yelled at us that the dish was made free for us. We were extremely disappointed and saddened by their attitude towards service.