Double Shot Cafe — Restaurant in Waikato

I highly recommend Double Shot Cafe in Taupo.

The food was great but the customer service was amazing!!!

I'd already worked out that it was more cost effective to get the Big Breakfast and omit the bacon and sausage than it was to get the eggs on toast and add back in the veges but the very friendly cashier did his due diligence by working it out too. Friendly right from the moment we walked in makes a huge difference to the experience.

Then no sooner had I sat down the chef came out to offer me more veges with the meal to make up for removing the meat. And she was very lovely too!!

Going the extra mile and making your customers feel appreciated makes the difference between just having a nice meal and a becoming a raving fan who will refer you to everyone.

Many moons ago when I worked in hotels a wise man told us that it doesn't matter if the rooms are outdated, people don't remember that, they remember how you made them feel. And if you make them feel special and appreciated they will come back.

Double Shot Cafe has this...

Came here after reading all the great reviews, and honestly not as great as the reviews say, I ordered poached eggs on toast with creamy mushrooms and a hash cake on the side and a caramel latte with soy milk, the toast was cold and rock hard, the creamy mushrooms were luke warm BUT very yummy, the hashcake was luke warm and alright taste, the eggs were luke warm (although cooked perfectly) the meal came out fast so im not sure why everything was only just warm. The coffee was good/ an average nz coffee. My son ordered the pancakes which he said were really good although the fruit was just tinned fruit. Hubby ordered svrambled eggs on toast, with creamy mushrooms and an iced coffee, again with cold toast, and luke warm mushrooms, his scrambled eggs were microwaved which was abit of a let down, the iced...

The coffee was great. And I don't usually have much of it these days. But so good we went back the next day. However, the small snack, a corn fritter, I had for brunch was re-heated. Normally ok I suspect. But mine was virtually uncuttable. I was forbidden by the others at the table to enlighten staff. So I quietly suffered straining my wrist from the 32 extra kilopascals of pressure I had to exert on the cutting motion. Not to mention the extra 17 chews per mouthful before sending the product on its way to my belly. God knows what happened down there and how much effort the dismantling works...