Island Gelato Co. Ponsonby — Restaurant in Waitematā

I have made a late comer discovery of Island Gelato. They have four outlets in Auckland city and inner suburbs and one on Waiheke Island. They hand make and sell a variety of flavours of gelato and non-dairy sorbet. They also make gelato cakes. I've only tried a few gelato flavours so far, and they've all been divinely decadent. I have a sweet tooth that is tempered by liking sweet and sour combinations such as lemon meringue. Over time, I've tried most, if not all, New Zealand based gelato manufacturers' products. I've certainly tasted all those available in Auckland. Take my word for it, Island Gelato is by far the best. The finest, creamiest, exquisitely flavoured gelato, with not a hint of grainy texture. They smash their opponents, including those who serve their products in fanciful shapes and coatings. My favourite so far? A cup with a scoop of Biscoff Tiramisu topped with a scoop of Salted Caramel with White Chocolate flakes (see the photo). Kudos also to the friendly and helpful guy who staffs the Ponsonby Road store. My idea of a small heaven is to sit outside on the pavement to enjoy gelato and people watching....

Visited to this place multiple times in the past and most recently with my friends at 10.30pm on Saturday night. I have had good experiences most times i have been there. We were the last 3 customers for the night and they were Rapping up their till. They had a male/them? manager/supervisor with a pig tail hair do. This manager was absolutely rude to the staff working there with them, telling her off infront of us for the silliest things. This made it very awkward for us and I felt sad for the staff working there. Clearly shows that supervisor really didnt know how to communicate or train staff working along side them.

Maybe train the supervisor how to treat their staff in front of customers and even...

Whilst in Auckland I visited Island Gelato on 4 occasions with my elderly mother and was greeted by the most cheerful and passionate manager a store owner could dream of. She remembered what my mother had chosen two weeks earlier after only have visited once and made her day with a huge enthusiast smile. The gelato is 5 star with a good selection of plant based flavours and fruit fairly unique to NZ like feijoa and tamarillo. Real fruit is used giving the gelato a fresh bite and texture. I would love this gelato company (along with the manager) in my area in London as there isn’t any that come near to matching it for quality, uniqueness, friendliness...