Mercado 28 Miraflores — Restaurant in Lima Metropolitan Area

We had a terrible experience with Mercado 28. We placed our order from the barra asking for food from 2 different restaurants (the whole point of this place). I ordered a burger, my girlfriend ordered ceviche-arroz duo. While preparing my food the person working at the burger restaurant was busy talking to his friend and was not paying attention. When what looked like my order was ready it sat on the counter for 10 minutes before being picked up, when a waitress picked it up from the counter she took it to a different table. The burger then was passed from waiter to waiter for another 5 minutes before finally arriving at the table. Once it arrived I realized that it was not what I had ordered and told one of the waiters. Since after my complaint there was almost no reaction and, in the meantime, my girlfriends order had arrived, I stood up and offered to eat the wrong order anyways because it would have been wasteful to through it away and make a new one. In all this mess the waitress Alessandra that took the order and placed it incorrectly never came up to our table to apologize or offered any explanation, we talked to a girl in a green t-shirt. For our trouble we were gifted two shots of alcohol and guaranteed that we would have payed for what we ordered. At the moment of paying the server Alessandra did not show us the detail of our order but only the total to pay, only upon asking we realized that we were charged for the wrong burger (which cost more than the one I had ordered and never came). The server Alessandra proved once again totally unprofessional by telling us that we were charged for what we had eaten and that my burger was given to a different table. We managed after arguing to pay the correct amount. While we were leaving we said goodbye and everyone but the waitress Alessandra (responsible for most of this mess) didn’t even turn around to say goodbye in a completely unprofessional manner. Our experience was badly influenced by the lackluster service to which I would have given a lower score if possible. Would...

For a global traveler, this is novel concept of a food court👍👍👍👍👍. The whole place is an assortment of food stalls including drinks bars. One may choose to go around and have a peek at open kitchens 😎.

BUT THE NOVELTY IS A SINGLE COLLECTIVE MENU handed to customers that serves both as an ordering sheet and as a placemat (clever👏👏👏).

With so many food stalls, it’s surprising that there’s not any overlap of food listings… very well conceived indeed 👏👏👏.

Tick the boxes on the menu sheet and hand to the wait…. That simple .

Service is outstanding. The ladies are very amiable and so knowledgeable of the all the menus. They recommended popular and their personal choices; AND THEY CAN ADVICE WHAT MIGHT BE AMENABLE TO CHANGEs….. 😎😎😎this is truly a modern concept of 21st century casual dining…. Yet excellent choices …. THERE’S something for everyone?

🤩🤩🤩 We had a mid-afternoon snack so with shareable ANTICUCHOS…. a lovely Peruvian version BBQs and light fries of meats and ofals.

** tender, juicy, balanced seasoning and flavorful ** the heart anticuchos were excellent, one never thinks beef hearts can be prepared so tender and juicy… Wow 👏👏👏

🍹🍹🍹 The 2x1 Spritz Apertol is fantastic… refreshing drink in sweltering muggy Lima summer.

SUGGESTION TO THE MANAGERS: Turn the volume of the music down! High decibels is injurious to hearing. Lower volume also makes it more pleasant to dine...

The food was good and the place looks nice. We had some nikkei fusion, meats and Amazonian food. All were excellent. There is more international western food than local food though. The atmosphere makes it a nice place to hangout in groups and enjoy diverse foods while having some drinks.

The problems: _ This food court concept style with multiple food choices is meant to allow the customer to wander around to look at each stall/shop, have an idea of each provider and then decide and order. The point is the freedom to roam around and have a flexible choice. Unfortunately, at this place they chose to have the staff wait at the table directly with an online menu. From the beginning you're being ushered with some pressure to sit and be waited on. The staff would come to the table with too much frequency to check on orders and find more ways to assist. It feels too invasive and uncomfortable. _ The tipping culture is customary in Peru where service is generally excellent in comparison to literally the world. However, recently as payments become increasingly virtual, tips have been asked for in a too upfront manner that feels a lot like pressure. It is not different at this place where frequent interruptions are considered good service. It just feels forced, if anything customers should be left the voluntary choice to provide a tip or not rather than being...