Frankie's New York Buffalo Wings SM City Grand Central — Restaurant in Caloocan

We were seated and ordered around 6pm, we followed up on the 25 and 40 minute mark (based on the servers statement after taking order). We were keen on what tables should get served with their food first and we noticed that 2 tables that were seated after our order was taken was served first, so we followed up again and they said we need to wait another 5 minutes despite waiting for ALMOST AN HOUR already. Out of frustration, WE WALKED OUT to express how POOR THE SERVICE is. Please fix this frankies PH specifically with FRANKIES SM GRAND CENTRAL. This is the first time we experienced this with frankies in comparison to...

04/12/2025 There was no reservation system available. We arrived hours early to request a seat for 5 guests. "Jerome" informed us that there was no waiting list, which we understood, and he advised us to come at least 10 minutes early so he could assist us. However, when we arrived at 5 PM, he was on break, and there were already four groups on the waitlist. It was very disappointing, especially since we are regular customers at Frankie's SM Grand branch. Unfortunately, this experience was inconvenient and a...

Yana was our waiter at frankie's. Thank you Ms, yana for all you do in making sure our food was spot on and what we asked for! Your job is not easy at the pace you have to move, you make it look easy and always with a smile! Also to Mr. Jerome and Plex your are so...