Vista Filipino - Hispanic and Ilocano Heritage Cuisine — Restaurant in La Union

Long review. In summary though, worst service experience I've encountered. What a waste of a beautiful hotel. Here's what happened from my perspective:

We attempted to dine in at their roof top resto last week, Wednesday. The night before, I asked if we could make reservations. They told me to text a number. I did and they confirmed my reservation.

Wednesday night, our group of 5pax arrived at around 630ish pm which was the time we said in our reservation. We placed our orders at around 645pm. We ordered 2 appetizers, 3 viands for sharing, rice for sharing and a few drinks.

The drinks seemed to take a while so I asked for service water for our table since none of the servers offered. Not sure exactly what time the drinks came but it did take a while considering one of our orders was just a bottle of beer. The other drink, which was something like a mocktail, even came before the beer.

At around 745, a whole hour after we ordered, we asked to follow up our food. No one got back to us for an update. At about 750, we followed up again and the server said they were plating our food. Finally, one of the two appetizers we ordered was served. Then at about 755, one main course out of the three we ordered was served. We asked the server if the rice could be brought to the table already as we were already starving. 5 minutes later, 8pm, still no rice.

A lady with what I think we're stuffed toys approached our table and asked us how the night was going. We said we had been waiting for our food for more than an hour already. 805pm, still no rice served and no update with regards to our other food orders. We asked to speak to a manager. We explained that it had already been more than an hour since we ordered. Even the simplest plain rice was taking so long. We said we already wanted to cancel the order since we were super hungry already and it was taking ages. All he said was "I'm sorry" and nothing else. We stood up and walked out. Seemed like some other tables wanted to follow us out, honestly.

Everything was just a big failure. No updates from the servers after our follow ups. Everything was taking so long. Then the lady with the stuffed toys just chose the wrong table to approach. Service water, we had to ask for this. Shouldnt it be automatic for a hotel like this to give service water to dining guests? The simple rice, which we requested to be served already after the first main course came out seemed to be none existent. Manager didn't even bother to offer alternatives and said nothing else but "I'm sorry." Seems like he just accepted defeat.

The next day, I messaged the number I sent the reservation through with the same story I detailed above. I received no reply.

A day after, I get a message from a different number. The sender asked how our dining experience was at the Patio and said thank you for dining in.

I was shocked. After what had happened when we were there and the message I sent them, this is what I receive from them?? Seems like they didn't bother to address the incident with their team internally. I replied simply to check with the staff at the restaurant and to check with the reservation number what happened during our attempt to dine in there.

It's been more than a week and I have received no communication from them whatsoever. Seems like our incident was just shrugged off.

Big fail during our time there. Even bigger fail after. Worst service ever. Expected way way more from a...

SUPER SARAP

Vista Fil Hisopanic Ilocano Heritage Cuisine delivers not only a taste of Ilocos but a sense of its culture and history. Whether you’re a local or a tourist, it’s the perfect spot to explore the flavors of Northern Philippines in a welcoming environment. Highly recommended for anyone seeking authentic, flavorful Filipino dishes with a special Ilocano touch! The menu at Vista Fil Hisopanic is a celebration of Ilocano specialties that emphasize bold flavors and unique combinations The staff are friendly and attentive, knowledgeable about the menu, and happy to share recommendations based on your preferences. Service is quick, making it a great option for both casual diners and those looking to savor a long,...

Had to wait for 45 minutes after ordering before our food was served. staff did not inform us of the waiting time nor did they update us while we waited. Food was also served barely warm and not hot. This was consistent across all the dishes we ordered.

While the food did not taste bad, it was far from what I would call good considering the price point and the fact that we were all hungry from waiting.

Staff also refused to serve us additional complimentary bread. 2 plates were provided to our table of 12. Considering other tables consisting of 2 pax got one each, it doesnt make sense why they would limit our group to just 2.

In summary, the food and service are disappointing. I can't recommend this...