Jollibee – Centro Mandaue — Restaurant in Mandaue

I recently visited Jollibee fast food with high hopes of enjoying a delicious meal, but unfortunately, my experience was far from pleasant. The poor service and lack of basic manners from the crews left a lasting negative impression.

Firstly, the crews at Jollibee were consistently loud and inconsiderate towards customers. Their boisterous behavior not only disrupted the atmosphere but also made it difficult to have a peaceful dining experience. It was disappointing to witness such disregard for the comfort of customers.

Moreover, it was disheartening to observe that the crew members failed to prioritize senior citizens. Despite the presence of elderly customers, the staff did not make any efforts to assist or accommodate them. This lack of respect for our seniors is unacceptable and reflects poorly on the establishment’s values.

Additionally, the customer service from both the crews and their supervisor was subpar. When faced with issues or requests, their response was lackadaisical and indifferent. It felt as though our concerns were being ignored, and there was no genuine effort to address them promptly.

Lastly, the supervisor’s lack of engagement and laziness further contributed to the overall poor experience. It is disheartening when the individuals in leadership positions fail to set a positive example for their team and neglect their responsibilities towards ensuring customer satisfaction.

Overall, my visit to Jollibee was marred by a combination of poor service, disrespectful behavior, and a lack of professionalism. The crews’ noise level, failure to prioritize senior citizens, and the supervisor’s lack of motivation all left a negative impression. I sincerely hope that Jollibee management takes these concerns seriously and implements measures to improve the service quality and ensure a more pleasant dining experience for...

Jollibee is my favorite fast food, and the staff are approachable. I have eaten in this restaurant countless times but i don't like their service. The last time, I ordered large fries but they gave me the regular size instead and i checked the receipt the cashier encoded Large, but i didn't bother to complain. But this time, I received my order from the cashier, she didn't wait for me to arrive in front of her, she left instead, I am the one who checked my receipt if it was my order. how rude! I don't even have the tissue! I understand this store is always busy but more than 30 mins of waiting is too much! some crews were having fun, for short they're slacking off. I've eaten at other restaurants, but they're not rude, their services are excellent. i don't like some of the staff's...

I love Jollibee however the staff in this branch doesn't seem to know how to serve with a good customer service! Even the cashier won't listen to my order, always interrupting while I'm talking that's why she place the order wrong! Being a cashier should be friendly and polite but as what I've seen and experienced, she is always looks grumpy, and Yes she welcome me however the tone of voice doesn't match what she said. I barely complain something like this. This is not the first time they serve me like this, unlike the staff from Jollibee IT park is very polite. I only share what I experienced. The only thing I like in this branch is the food and the kuya guard because he is approachable and very...