Jollibee Ayala Malls Serin — Restaurant in Tagaytay

By far the worst Jollibee branch in terms of service. It took us almost an hour for our takeout order to be prepared and completed because of the following: Useless Jollibee touch screen order machine - this should make our orders relayed in advance but it was no use There is only one cashier accepting payments despite long line of people - around 20 to 30 minutes waiting time No system of ensuring that all orders are prepared in sequence and completed first-in first-out No one seems to be in charge of ensuring that all orders are prepared in sequence and completed immediately. No urgency to complete the orders despite several follow-ups and long line of people waiting for their orders Lack of empathy - told us that our orders will be completed in 11 minutes but waited for an hour for a simple order of 1 super meal, 5 yum with cheese, 1 crunchy chicken and 1 tuna pie trio

Kindly improve on your system and ensure that all orders are completed as soon as possible similar to all other branches of Jollibee. Management should consider retraining the managers and staff to improve efficiency. If this does not work, consider hiring managers and crew from other Jollibee branches to elevate the standard of service of this...

I cannot to give 4 star because I didn't try it.. I saw the local from outside.. It was over rowed and the li e to long for to have the dinner so they sent us aways because was not possible to serve all of us.. And get close at 10pm.. I think it can be nice.. But it is a think.. Veteer to try it. Full of Filipinos I felt like at home.. Because my family is...

Slow service, asked a crew for an update for my order and she just looked at the other crew and continued not answering and ignoring me. It's monday, there's not much customers and I was just on a 1 hour break and they wasted 30min...