McDonald's — Restaurant in Vigan

Let me tell you about my experience in Vigan. I was so disappointed in McDonald's Vigan because their crew members weren't very approachable or accommodating. I asked a crew member if I could get a refill of my gravy, but he told me to go to the counter and get it myself. I smiled and said to myself, "Okay, I'll do it. Maybe he's right."

Then I went to the counter, leaving my food on the table, and grabbed only my bag to get the gravy. I sat at an outside table because it was the only vacant one and it was good for one person.

Later, I went back to the counter and asked the young lady beside the manager if I could refill my gravy. She said no; they aren't unlimited! Her face looked annoyed, and I wasn't sure if the manager heard her or if they were just laughing. I felt embarrassed because there were so many people in line. I didn't know that McDonald's in Vigan had this rule, but I smiled and said thank you. Even though they didn't give me any extra gravy, I was okay with that.

But then, some little kids who looked like they were begging for food took my food because they thought I left it. There was a crew lady cleaning my food, and I had only left it for a few minutes because of the long line. I was so hungry that I had only taken a few bites of my food. I just left McDonald's and went to my hotel. 😔

It was a sad experience, but I hope that the next time I go to McDonald's, I won't have the same experience. And one more thing I learned: you should go to McDonald's with someone who can...

Warning on this Mgt Trainee Marianne! She is unworthy to be managing here. She does not know how to manage especially dealing with an elder. We went to dine with our 74year old mom and while waiting for a cashier at SC counter, we redeem order at Mcdo app. We waited at the counter for about 10minutes before she (Marianne) came to place their guard's Takeout order and when we ask if we can order now she immediately told us that we need to wait for 1-1/2 hrs. Then we ask what we can order in order for us not to wait that long, she just replied again that she cannot do anything. Can you imagine this Mgt Trainee ignoring the fact that her customer is a 74yr old whom she could have given attention? How much more if she becomes Manager already, it will be chaotic in this Mcdo Vigan Branch due to her management ignorance/stupidity! We understand that there are lots of customer yesterday (7pm) but we did not even hear her telling these customers that they should wait 1-1/2hrs. So we are puzzled, is it because she does not want to give Senior discount or because we will be using Mcdo app with the discounted prices? To Mcdo Vigan branch management, we encourage you to do action with this Trainee otherwise the branch will suffer from her irresponsible...

I accompanied my foreigner friend in mcdo, he said that this was the longest time he waited for a fast food order which was 30-45 mins. From lining up to getting our order. I always regret in ordering fast food in the ilocos region. This is the 2nd branch, I went which their service is slow.

Food: 🍟 I mean the McDonald's food is great unless something is lacking which was the fries. Probably they got out of stock because of Vigan is a popular destination and the community also eats there from time to time.

Service: 🐌 Getting our orders are fast but serving our orders are slow af. See pictures, there are no line for taking orders but there are a line in serving our orders. There's a screen to know the situation of our order but It doesn't show my number.

Atmosphere: 😑 meh. There are seats where you can dine in inside or outside. There are also 7-8 chairs for waiting...