McDonald's — Restaurant in Krakow

Dear all,

I am writing this review to share my recent experience at that McDonald's location. Unfortunately, it was not a positive experience.

During my visit, I asked a staff member for some ketchup for my fries. Instead of being polite and accommodating, she responded in a very rude and aggressive manner, making me feel uncomfortable and unwelcome.

As a paying customer, I expect to be treated with respect and courtesy, and it is disappointing that this was not the case at this particular McDonald's location. The lack of basic customer service was very disappointing.

I would recommend that the management take steps to improve the quality of customer service at this location to avoid future incidents. As a frequent customer of McDonald's, I hope that such behavior is not tolerated in the future.

Thank you for...

⚡️ Great McDonalds to eat at!! Cleanliness, standard McDonald's food, but most importantly GOOD SERVICE!

🍅 🍟 For me, one of the signs of great "mcdonald's standard" service is when they make a mistake - they immediately correct it 2 times over. They have forgotten to bring ketchup for my order, and when I asked them about that - they've immediately brought me not 1 but 6 KATCHUPS!! Great way to handle a potentially unhappy customer (even though I wasn't that unhappy, mistakes like these happen often)

There's also a nice 2-nd floor seating available if you want a more quiet place to sit and chat with a friend.

Special thank you goes to restaurant management for keeping your personnel very well trained! Keep up the...

I participated twice in McDonald’s promotional campaign that supposedly offers collectible glasses — but I didn’t win anything. I asked if I could simply buy the glass, but was clearly told no — “only available to those who win the draw.”

Honestly, it’s disappointing that such a big company refuses to sell a product that is obviously in stock. This campaign just builds up expectations and then completely lets customers down. Instead of rewarding loyal customers, it makes us feel tricked.

Next time, I’ll take my business elsewhere. Very...