Azia Restaurants — Restaurant in Warsaw

I had the worst and most disappointing and concerning experience at this restaurant. During a recent visit with a local Polish friend, she choked on a piece of metal (wire from a brush used to clean there equipment it was old and falling apart later we saw it) that was in her Ramen soup. I immediately called for help from our waiter who got the manager, she arrived and took the metal from my friend without offering any explanation or concern just a I'm sorry we will take it off your meal (my friend was still coughing and choking!) She said she knew where it came from and then took the soup to the back without warning later she claimed to throw away all the evidence, making it impossible to retrieve for medical purposes. Because we expressed she thought she swallowed metal and would like to take a piece to the hospital. After waiting 30 minutes, we finally received another piece of metal from where it came from in the kitchen to take to the hospital. It was a ball of wool like metal used to clean pots. However, this was after the staff offered us 200 PLN ( on behalf of the manager for compensation) i immediately said why are we talking about money when my friend needs to go to the hospital please give us the metal fragment. The sum of 200 pln could wait and honestly its was insulting and inadequate given the severity of the situation. My friend was hospitalized for two days as a result of this incident, yet the restaurant showed very little concern for her well-being.

It's clear that this establishment does not or did not in this situation prioritize the safety and well-being of their customers. The staff's dismissive and careless response to this incident was shocking and unacceptable. Furthermore, the fact that the restaurant did not offer a full refund for our meal, after such negligence on their part, is unacceptable.

We also requested a copy of the camera footage, but the restaurant refused and instructed us to email the company, which we did without any response. This lack of transparency and accountability is concerning and raises questions about the restaurant's practices and priorities.

In light of this experience, I cannot recommend this restaurant to anyone. As a customer, it's important to feel safe and valued, and this establishment failed to provide either. I strongly advise anyone considering dining here to think twice and choose a restaurant that prioritizes the safety and well-being of their customers."

Hopefully I can update this with something positive later

For reference I am a US ARMY Soldier not someone who goes around looking to complain. shame on this restaurant for doing this to my friend. We visited on June 10th 2023 Please give us the footage of her eating this metal and pulling it out of her mouth or post it for everyone to see on your social media for...

Good concept bad execution. This restaurant is close to “food court” in shopping center but offers serviced tables. You can eat sushi, dim sum dumplings and Thai kitchen dishes. Very good first impression, nice interior, two levels and one with terrace. Welcome staff is offering table and giving menu cards. Then waiter is collecting the order. And here is the end of the professional restaurant service.... We ordered Lemonade for drink. Moreover we ordered one dim sum (12 pieces) and Thai soup for starter. Then Pad Thai and shrimps and different dim sum (4 pieces) for main course. Waiter said that will brinks drinks in 5 minutes and dishes in 15 minutes because of busy time. It’s ok, 60% of tables were occupied, we are not in hurry. After 10 minutes of waiting waiter bring soup and pad Thai and shrimps. I made notice to the waiter that it’s difficult to eat first and second course in one time by one person but she told me that kitchen is serving everything in one move and there is no possibility to differentiate first course and second course in the system - interesting, isn’t it? We asked as well what happened with our drinks and waiter frankly said that she was busy in talking with manager and forgot about it. Before we finish main soup and main course, dim sum (these ordered for started) came, but obviously mixed with these ordered for main course. Total mess but we discovered which one is for whom... Dishes are quite OK. Pad Thai was the best from what we ordered. Shrimps were ok but cold already when served. Dim sum just proper, nothing special. Tom Kha Gai soup had all good ingredients but soup was diluted. Finally we paid 182PLN for 5 dishes and lemonade for two adults and kid. Frankly speaking next time it would be better to eat in food court - at least you would receive what you paid for it, so no...

Today was a unpleasant situation in the restaurant. We were overcharge 10zl without knowing it before ordering. As a regular customer, we often requested to have the meat in the yaki udon to changed to tofu or egg and today we requested as usually and waiter didn't inform us about the extra charging of 10zl and when the bill arrive, we were told that we have to pay for 10zl for changing meat to tofu or egg which we left cheated by the restaurant and there is no information written on the menu nor waiter telling us about it.

And also we have been ordering such thing for years without problem and suddenly today they are charging without informing. I wrote a complain letter to the company and waiting for their reply.

If they are not honestly then there is no sense to dine in such dishonest restaurant again and also please check receipt before leaving because you might be over charging like us without being told...