Café Restaurante GRUTA — Restaurant in Funchal

Hey Guys, Pay Attention please ! It may be helpful for all of who go because of their ambience and hype iä was there because of their reputation and Name and i thought that i give a chance to me to eat there although i am just for a Week here in Madeira before coming to Madeira i googled almost everything what to eat and what not !! so Today on 15 April 2024 around 21.00 we were there we habe ordered Tomato Soup and Traditional Bread as Starter that Bread we have is too crunchy ! And then we waited we waited we waited for another Starter Soup but it didn't come so i have complaint their waiter that we are waiting and our bread is now cold and hard enough to beat the one with Stone ! Wait this is not enough Story ! Now come the most disappoiting experience of my life ! We have ordered as Main course this hyped one Shrimps with cheesesauce it costs 19.80 Euro and Basmatirice you get it was uncooked when i again complaint to them they took it and warm it and give it to me ! And saying they cooked it again but infact they are not paying attention to the costumer and their issue instead of accepting it and giving compensation or reimbursement they didn't do anything and took fullprice from us ! And the Manager or i guess Head was too rude to me ! Seriously Germans visited them Frequently because of ambience and largw portions but they totally disappointed me my Wife . We had a really worst Experience there !! I want my Money back !! Because of unfriendly attitude !!!!! Not...

I’m extremely disappointed with our recent visit to Restaurante GRUTA Madeira. While we understand that our group of 6 arrived just over an hour before closing, we were met with an unwelcoming, grumpy attitude from the staff. After ordering drinks, they immediately took away our menus, seemingly to prevent us from ordering anything else, despite having plenty of time until closing.

It took about 20-30 minutes for our cocktails to arrive. When we followed up, thinking they may have forgotten our order, we were told dismissively that cocktails take a long time to make. However, the restaurant was almost empty, with only about 5 covers when we arrived, and we couldn’t see anyone else ordering cocktails. We assume the excessive time it took to prepare our drinks was likely an attempt to delay any further orders. We had an Aperol Spritz, three Espresso Martinis, and two other simple drinks. While the Espresso Martinis were decent, the other cocktails were poorly made, and the Aperol Spritz and other drinks were so misproportioned that two of our guests felt unwell afterward.

As we were leaving, one of the staff members was dumping what appeared to be mop water across the entrance, forcing all six of us to jump around bleach-soaked puddles as it ran down the path – a very unpleasant way to end the evening.

The only reason for the 2 stars is the nice decor and the somewhat decent Espresso Martinis. Otherwise, we will likely not...

Customer service was really poor, one of the waiters had an inadecuate behaviour and said that the octopus sometimes was “big” and sometimes “small”. Afterwards he was throwing the dishes onto our table. About the food, nothing out of the ordinary, the only thing we honestly enjoyed was the bolo do caco and the bacalhau croquettes. But the Octopus and Espetada was sort of disappointing, they didn’t ask for the desired term of the meat. Presentation wasn’t special either. Mojito Strawberry was too expensive for what it actually is. Also the environment was an utter disaster, we had a group of 20 persons next to us and a music at a very high volume. We couldn’t talk throughout the whole dinner (but I guess this particular issue slips away from the restaurant’s “hands”) -ish. Finally, the grute itself isn’t that surprising, it has been refurnished and there is nothing really interesting to look at. It is a shame that I cannot give a higher score, I would like to give more as our intentions, references and expectations from this place were much higher…. We ended up having ice cream at McDonalds as we didn’t want to spend more time and money in this place. Sorry… hope that other customers get a better treatment and...