We came to Funchal last year and liked this place. This year we came in a few times but the service was terrible. The first night was fine it was late on Monday and the girl behind the bar was lovely finding what food they had left. After that later in the week there were 2 young waiters one with a beard and one with an earring more concerned with drinking poncho with their friends than serving customers. One night I heard another English man having a remonstrating with the waiter, saying that he just wanted to talk to his friends instead of serving customers and I thought he was being harsh at first. After going in the bar again we realised that this was actually the case. On that night we ordered Poncha that never arrived but was on the bill when we went to pay and they had to knock it off. We tried again the next night it was even worse. One order was forgotten and then the waiter was apologetic so given another chance. We ordered again but couldn’t get the attention of the waiter again when nothing arrived. After waiting for ages they was no one around as they were with their friends having a poncho at the bottom of the hill. We walked out in the end. We noticed it was much less busy than the year before. Such a shame.