Artesão — Restaurant in Lagos

Terrible customer service.

Ordered the Roasted Red Bell pepper hummus toast, and the toast arrived with regular hummus. When asking the waiter if this was the correct dish because it was not roasted red bell pepper hummus, he said ‘well, since the Britts started coming, we stopped serving it because they liked the normal one more’ Yet the menu still says ‘roasted red bell pepper’ So the waiter agrees the menu has an error, and takes the plate back.

Soon after, the manager appears with the plate in the hand saying (in a very confronting and aggressive manner) ‘what’s the problem here? Because this is hummus?It’s the right thing? So what’s the problem?’

To which my mom, who is a chef replies, ‘this is regular hummus and not what I ordered, it should be red in color if it’s red bell pepper and should taste like it’

And the manager attacks back saying ‘it’s got some orange color, isn’t that fine?’ And continues to attack and defend his falsely advertised dish.

What ever happened to the customer is right especially when they are actually right?

Update your menu and take a course on people skills and engagement. So disrespectful and rude and It’s so disappointing considering the food was...

Located in the charming Lagos Marina, The Artesão was my favorite option around many-sided. They offer a delightful blend of lovely cocktails and some very impressive dishes. We visited this place a few times during the evening and couldn't resist but try their brunch, which was also impressive.

Highlights: Sangria: Very refreshing and fruit-infused cocktail, it was a perfect companion for the sunny days by the marina.

Seviche: Bursting with freshness, the Seviche was a zesty explosion of flavors.

Salad Tataki: If you love fresh tuna as I do, you must try this.

Lombo com Polenta Frita: The succulent Lombo combined with the crispy and golden Polenta Frita satisfied the taste of my picky girlfriend.

The attentive and friendly staff made us feel truly welcomed on every visit, adding to the overall enjoyment.

Whether you're looking for a relaxing evening by the marina or a delightful brunch with friends, I highly recommend The Artesão. Their impressive food, lovely cocktails, and top-notch service create an experience that lingers long...

We already have been here in Winter and had the best Sangria. Now in summer we wanted to go again. Unfortunately first we got a very almost cristal clear REDWINE Sangria and told the waiter. He took it with him and brought it back in a few secs in rather pinkish colour. He told us its a new one they had already on the way. We saw how the bartender just put some Red Syrup in the one we sent back. We Tasten the Sangria the waiter lied about and in fact it Tasted like water (coming from a person that barely drinks and knows even when a little alcohol is involved.) We sent the Sangria back again and were already so disappointed that we wanted to leave but the waiter told us we had to pay anyway cuz one glass was filled??? How are we supposed to taste it otherwise. Anyway, we told them to Remake it with Red wine again. It came, it was a little better, but had nothing to do with Sangria. Very disappointed ab the lying and the Service as well as the Servev Product.On top of that we had to pay it. Never been so mad...