Starbucks — Restaurant in Lisbon

First of all, I am a Korean currently traveling in Lisbon, and I visited this location around 3 p.m. on November 16th. The staff member on duty at that time was a black woman with curly hair.

The store was crowded, situated in the Belém district, and I understand that all the employees were working under pressure due to the high number of customers.

In front of me were middle-aged Korean women who couldn't speak English or Portuguese. I was standing right behind them, and there were other customers in front of them. The Korean customers tried to purchase City Cups, but before they could finish ordering, the cashier shouted at them, telling them to wait patiently because others were waiting.

All they did was place the cups they intended to purchase before their turn, but the employee raised her voice and made them uncomfortable.

As a fellow Korean woman, I am confident that the employee showed such an attitude because she assumed the middle-aged Asian women couldn't speak English. The attitude was truly uncalled for. If she had simply said "Wait a moment," I wouldn't have expressed any dissatisfaction.

I believe this incident was not only racially discriminatory but, regardless of race, the employee displayed very rude customer service. I hope Starbucks won't let customers encounter such...

I usually don’t write reviews, but I’m so done with this specific Starbucks. I love this place okey? I go very often because I live really close to it, even tho it’s not the first time I get treated the wrong way. Some of them (not all) usually get confused with the orders (I always order mine with almond milk and no-sugar BUT THEY KEEP ADDING SUGAR AND GET CONFUSED WITH DE SOJA - OAT MILK OR EVEN REGULAR MILK EVEN WHEN ITS NOT A PREDEFINED STARBUCKS COCKTAIL and then they get angry when you pointed it. Second of all, I’m not gonna write the name here, but the same employee always treats me with an very upsetting/defensive way. It’s disrespectful being treated like this when you’re an usual client, or even when you’re a JUST a client. Also because, despite vanity, I don’t like pointing mistakes on the orders I get because I know how busy Starbucks can get. Sometimes I’ve ordered the same coffee all over again rather that returning the orden just to not make them put in on trash (and allowing myself to pay BOTH as if that’s what I wanted it). I’ll say it again, I know this Starbucks in specific can get really busy because i get it, it’s in a REALLY touristic point, but that’s not an excuse to be treated and...

This was, if not the first, the second Starbucks to open in Lisbon. The space is small and cosy, there's an entire floor with tables where it's possible to study or work.

That being said, it's not the best place to do so.

For starters it's a Starbucks, it will always be crowded. Maybe in an odd weekday where there's not that many people around it will be less so. But even then, there's no guaranty it wont be filled with tourist from one moment to the next.

And here lies the problem with this, and most Starbucks in Lisbon. It's not the coffee, the coffee is what it is, you either like or you don't. But because Starbucks is relatively new to the city, most of them are in busy areas with lots of people.

It's hard to find a Starbucks to enjoy your coffee and do some light work, specially in this one which is right in the middle of Belém, which is always crawling with tourists.

But, when you do find it with the right amount of people and you have your beverage of choice, it...