McDonald's — Restaurant in Bucharest

I have never witnessed such incompetence and poor management at a supposedly renowned restaurant like McDonald’s. The service is completely non-functional, and the overall organization is chaotic.

During breakfast, we selected table service and we waited 20 minutes at our table until we realized something was wrong. We approached the counter, only to be told that we had to queue at the payment line again – even though we had already paid. When we got to the counter, a staff member named Claudia was incredibly rude and unprofessional. She informed us that there were no croissants available, and when we asked how long it would take, her only reply was “I don’t understand English”, dismissing us and serving other customers instead. After another 20-minute wait, we finally received the croissants.

The following day at lunch, the situation was even worse. Total chaos. The order screens were not working, and orders were getting lost – customers had to remind the staff what they had ordered because everything was mixed up. The staff seemed overwhelmed and completely disorganized. We ended up waiting 25 minutes for a single burger.

For a global chain like McDonald’s, this level of service is unacceptable. The staff lacks basic customer service skills, and management seems absent or incapable of running the restaurant properly. I won’t be returning, and I wouldn’t recommend this...

Personal foarte recalcitrant. Servesc mancarea foarte foarte tarziu si o servesc rece. In repetate randuri a trebuit sa ii intreb daca cumva tava pregatita intr-un colt e a mea ca sa o finalizeze si sa mi-o dea (dupa ce a stat vreo 5-8 minute). Iar mai nou daca li se face observatie aduc paza sa scoata omul, il ameninta ca nu ii dau mancarea comandata sau chiar i-o iau din mana dupa ce a primit-o. The staff is extremely impolite. The food is served cold after you see it waiting for 5-8 minutes and you have to ask for it, otherwise it waits even over 10 minutes. If you dare complain, the staff tells you that they will remove you from the Mc and not give you the food that you paid for. Today I saw them literally taking the food a woman paid for out of her hands because she dared to protect a customer that very politely complained about his cold food from yesterday and requested that today it not be cold. The staff told him "yesterday is yesterday today is today" threatened to not bring him his food at all, then in spite of him being extremely polite about it, even after being verbally abused by the staff, and threatened by them, they brought the guard who was even more aggressive physically and verbaly and impolite, who insulted the woman, tried to steal her food, pushed her and continued to be aggressive towards the poor man who dared to...

HORRIBLE! If I could give zero stars I would.and as a tourists was the worst welcome I could have in Romania.

First I noticed 70 cents missing of the change, and politely asked the cashier about it, promptly she said "of course I willgive it to you,picked the money from the neighbour co-worker and handed it to me. Then I noticed that we had got 4 instead of 3 burgers, checked the receipt andshe charged us 4 menus instead of 3. Talked to my husband and we decided it was not on purpose maybe she couldn't understand english very well .

Right after we turned our back we noticed just 3 cups of soft drink instead of 4 (btw standing in no support inside the paper bag) my husband turned back and told her she had forgotten to give us 1 cup, and she had the courage to say "did I serve you"? We were the last people she had seen...

Well, not over the story, he replied to her and she said to "not mess wih her in her house" (apparently respect to foreigners or customers is not part of the service) and the manager told her to pick the soft drink while they all were laughing at our faces.

Would never step close to this Mac Donald's and to be honest the company should evaluate how harmful can be such staff on a franchise that for many is a "safe place"...