Casa Mia Italian Restaurant — Restaurant in Kimihurura

Went here for a date with my wife, thinking an Italian restaurant would be the perfect setting for a romantic dinner. When we came in, the tables weren't even set, just empty tables... so at first we didn't realize this was Casa Mia... it did not give the impression of an italian restaurant, or a restaurant at all for that matter... but as we sat down, they started laying the cutlery and plates. Very odd. How about setting tables before, maybe with a flower and the usual items? There is nothing wrong with the menue. We both had pretty good italian dishes, me a lasagna, and my wife a decent tagliatelle, served with an acceptable red 🍷 wine. For dessert, I had a huge tiramisu that was quite good, albeit way too big. Being in Rwanda, the service was, of course, super friendly and nice. The atmosphere, though... Super bright lights, no decorations, just plain white walls... It was like having dinner at the entrance to a hospital! It's sad, really, because it would be so easy to make it into a nice, italian looking restaurant, if the owners were willing to put in a...

The food is nice, quality Italian cuisine beyond the tomato&pasta clichés 👍

But the service is bad and slow, impossible for lunch. They are unprepared, you book a table saying you would like a quick lunch and the table is not ready when you arrive, you ask what is quick to make, they answer everything is quick, then they leave you without taking your order and forget about you for 15 minutes. After ordering and waiting 45 minutes, you ask what the status of your order is: then they bring it to you immediately, already cooled down, meaning it had been waiting in the kitchen, then it takes 10 minutes to find the payment machine, which eventually does not work... This when there isn't hardly any other customer in the restaurant!

Bottom line, I deeply regret going today and I am now nervous...

Such a beautiful location with a lovely atmosphere. Unfortunately, the dining experience didn’t match the setting. Our food took nearly an hour to arrive, and when it did, it was disappointing. The ground beef in my dish appeared undercooked — it didn’t taste right, and I returned it after just one bite. Although the chef attempted to reassure me, I personally don’t eat beef that rare. Despite returning the dish, I was still charged for it.

I also ordered mozzarella sticks but was served cold breadsticks with mozzarella instead. The only items I ended up eating were the bruschetta and chips. My husband had a pizza, which was very basic and lacked flavor. Overall, we were quite underwhelmed by the food, which was unfortunate given the...