Kigali Diplomat Hotel — Hotel in Kigali City

I came from the airport for a 3 day quarantine. When I arrived after landing, they placed me in a room that was extremely dilapidated and hardly clean. The shower wasn’t working and the glass screen was broken. The friendly staff moved me to another room which was better but hardly worth 50$ in kigali. To make matters worse, the so called amount that RBC negotiated with them is higher than the amount they charge on Booking.com for a similar room and the amount I was charged seems to have been in fact for a more deluxe room upstairs. Don’t get me started on the meals. Poorly done and always 2 hours late (even a simple thing a ordered at 15:30 arrived at 18:40). Apparently “included in quarantine costs” meals are basically the worst you can imagine and you do well to order off the menu although barely anything on the menu is available and when I ordered I was severely diaappointed twice. Had I been able to, I would just have ordered a pizza online but at the time I had no local SIM card. The bread and fruit were stale, the veggies that came with my potatoes were soggy and seemed reheated from a night before. I’m amazed at the lengths they go to to cut their costs at the expense of their clients and am not merely angry but also embarrassed and disappointed as a Rwandan on behalf of Rwanda as this could be the first impression a foreigner gets of my country.

Once more, staff were great! Reception amazing, friendly and always prompt, waiting staff kind and helpful, I hope they’re fairly compensated as they’re the only redeeming quality in this...

This hotel needs desperate attention. Reception provided no details to us upon arrival, we were handed the keys, shown the room and left alone. We had to inquire about breakfast time and venue, WiFi password ect. The room we were given had no towels, toilet paper, no running hot water at all, plugs didn't work (the one that did couldn't be used because it required a flat 3 pin plug, we didn't have an adapter to use). The room has an air con which worked because everytime the electricity went off and came back on the air con would switch itself on. The rooms are not soundproof, you hear everything that is happening around you. We had a TV in our room that you can't use because of the incorrect plug, so we guessed it must just be for show? Breakfast time was not a great experience either(you get charged extra for it) - my husband had eggs, bread and juice. I had breakfast a bit later, I was told there was no more Bread, instead I got chapatti (the chapatti was nice). I ordered coffee with milk, coffee came with no milk, I was told they don't have milk. I requested very kindly that they find milk for me, 20min later I had milk. We decided to book into another hotel that afternoon. We were a group of 4 and all of us had the same experience as above. The hotel needs some serious attention to detail and customer service. We...

This hotel needs desperate attention. Reception provided no details to us upon arrival, we were handed the keys, shown the room and left alone. We had to inquire about breakfast time and venue, WiFi password ect. The room we were given had no towels, toilet paper, no running hot water at all, plugs didn't work (the one that did couldn't be used because it required a flat 3 pin plug, we didn't have an adapter to use). The room has an air con which worked because everytime the electricity went off and came back on the air con would switch itself on. The rooms are not soundproof, you hear everything that is happening around you. We had a TV in our room that you can't use because of the incorrect plug, so we guessed it must just be for show? Breakfast time was not a great experience either(you get charged extra for it) - my husband had eggs, bread and juice. I had breakfast a bit later, I was told there was no more Bread, instead I got chapatti (the chapatti was nice). I ordered coffee with milk, coffee came with no milk, I was told they don't have milk. I requested very kindly that they find milk for me, 20min later I had milk. We decided to book into another hotel that afternoon. We were a group of 4 and all of us had the same experience as above. The hotel needs some serious attention to detail and customer service. We...