Sam Choy's Ohana Diner — Restaurant in Incline Village-Crystal Bay

We just left Sam Choy's after having the worst service I've ever experienced at a restaurant. We had reservations and showed up promptly. After being seated, we waited 20 minutes with no server coming to our table. We had to get up and find someone to bring us water and ask for a server. Once we got a server and water, we had to flag her down again to order appetizers. When they were delivered, we had no plates or utensils and again had to flag someone down to bring these to us which came randomly from 3 different servers we had to flag down. We told our server we were feeling a little neglected and even went to the front desk to ask for a manager, which obviously did no good. When we told our server we would like to order she left our table and continue to take orders from other tables. In the meantime, the table next to us came after and their server was constantly at their table tending to them. After an hour, we decided to leave. I asked the hostess for the manager and it took nearly 15 minutes from the manager to come out. Come to find out, she is one of the owners and offered NOTHING! She said they were very busy and sometimes that just happens. She just stared at us as if she truly didn't care. BEING BUSY SHOULD NOT MEAN BAD SERVICE!! I will never recommend this place to anyone, just because of the...

Sat with 4 other guests at an outside table. All ordered, including my order of a bacon cheeseburger, medium. 4 meals came. But mine was delayed because I asked for extra crispy bacon on my burger. Server noticed it wasn’t extra crispy and sent it back the first time. Kudos for noticing and caring enough to fix it before I saw it. When my burger came the second time, the burger was beyond well done, but with crispy bacon. I sent it back. All other diners finished their meals before my burger came for the 3rd time. The third try came visibly charred and once again overcooked. I didn’t bother to send it back and ate only a few bites from the very middle where it was closest to medium. Server never inquired why I didn’t eat 2/3 of my burger. Mai tai was great, tots were great. Burger was awful even on the 3rd try. I’m done...

Highly DO NOT recommend this place. The owner is well in over their head. We had a reservation and after 20 mins of no one stopping by our table we finally stopped a server and barely got water. Then after 40 mins got an appetizer in where we had to ask for plates, silverware and napkins which all came at separate times with multiple people asked. We asked the front for help in getting actual service after another 20 mins of no one coming we decided to leave. We asked to speak to a manager on the way out. It took 15 mins for a manager to come out. After telling her what happened she said I’m sorry I can’t do anything, I’m too busy. Then mentioned she is part owner. Do not support this place, especially if you are on vacation and expect to...