Nando's - The View Mall — Restaurant in Municipality of Olaya

Masud, the Man Who Redefines Service

If there’s one name that deserves to be engraved into the very walls of Nando’s at The View Mall, it’s Masud man,Trust me - Not as a staff member. Not just as a waiter. B ut as a genuine symbol of what real hospitality, heart, and consistency look like!

Let me say this without exaggeration: Masud is not just part of the experience he is the experience👏 When my family, my friends, my brother, my aunt _ even my friends’ friends go to Nando’s, there’s only one rule we live by: “Is Masud on shift?”

Because if he is, we already know we’re in good hands. The goated waiter.

It all started with just a simple visit — me and my aunt, sitting down like any other customers. No expectations. No special treatment requested. But Masud made sure we were not just served , we were welcomed.

Genuinely. As if we had returned home after a long trip. That was the very first time — and it only got better from there.

What makes Masud so different? It’s not just the way he takes an order. It’s the way he takes ownership.

He doesn’t serve food, he serves care. He remembers who you are. He asks how your family is doing. He checks if your last order suited your taste, and somehow, somehow you know even when he’s clearly having a busy day, or carrying the weight of a packed floor, he still smiles with the same warmth every single time, Feels like the customer service in UAE.

He doesn’t do this job to tick a box or collect a paycheck. He does it with purpose. With dignity. With the quiet consistency of someone who actually understands what it means to serve people with respect!

We’ve returned countless times. With different people, different groups, different moods. But one constant goat(greatest of all time) has always been there ; Masud. Always calm. Always professional. Always tuned in.

He greets my brother like they’ve known each other for years. He speaks to my aunt like he’s checking in on family. Even the boys ; when we’re out just vibing respect him deeply. Because realness recognizes realness.

This isn’t a review to say “we had a good time.” This is a public stamp of excellence. This is me and every person I’ve ever brought to Nando’s telling management:

“This man deserves more. He deserves recognition. He deserves leadership. He deserves promotion.”🙌

Because the same way poor service needs to be called out, excellence needs to be amplified.

And Masud is the definition of excellence.

So to the team behind Nando’s: Please don’t just thank him. Invest in him. Reward what he’s built with his bare hand of skill; customer by customer, smile by smile, table by table.

You don’t come across Masuds every day. Don’t let his talent blend in.

And to Masud, if you ever read this know that your work doesn’t go unnoticed. You’ve turned a simple restaurant into a memory for all of us. And that?...

⭐ A Truly Delightful Nando's Experience with Ms. Rose!

I recently had the pleasure of dining at Nando's, and it was an absolutely fantastic experience from start to finish! As always, the flame-grilled All I Avo Chicken Hot was the star of the show perfectly cooked, juicy, and bursting with that signature spicy flavor. It truly lives up to its legendary.

While the food was incredible, the real highlight of our visit was the truly exceptional service provided by our server, Ms. Rose.

From the moment we sat down, Ms. Rose was warm, attentive, and incredibly welcoming. She had a genuine smile and made us feel right at home. She was professional, ensured our order was perfect, and checked on us just the right amount, making sure we had everything we needed without ever feeling rushed. Her efficiency and friendly demeanor really elevated the entire dining experience. Servers like Ms. Rose are the reason a good meal becomes a great memory.

Thank you, Nando's, for the consistently delicious food, and a massive thank you to Ms. Rose for her outstanding hospitality!

I’ll definitely...

I had a wonderful experience at Nando’s! The food was delicious and healthy. I absolutely loved their fresh salads. A special thanks to all the staff , the Chef Brian , Shanti, the young man who served me; he was extremely kind and attentive throughout my visit. The atmosphere was great, and I truly appreciated the quality of both the food and the service. I will definitely be coming back!

Update: A special thank you to the entire staff at Nando’s The View Mall for their warmth and hospitality every time I visit. I now go there almost daily whenever I can, and I highly recommend stopping by. The staff is truly professional and genuinely committed to customer satisfaction. They always greet you with a smile, and that makes all the difference.

The food they serve is of clearly superior quality compared to the competition and I can say this as a true Italian food lover. I’ve worked in the food industry myself, and as we say in Italy, “the real recognizes the real.” My sincere compliments to...