Шаран — Restaurant in City of Belgrade

On August 19, me and my wife decided to treat ourselves with a diner at a famous fish restaurant in Belgrade. I've never been there, but the place is one of the restaurants with a reputation to be a five 🌟 location that survived the test of time. Restaurant Sharan was a promising opportunity for us to spend some quality time together with a glass of wine and good food on the bank of Danube River in Belgrade.

Our expectations however were not met at all and here is why:

Waiter got annoyed when my wife asked him which wine we can order by the glass (I was driving, hence we could not drink full bottle). He just pointed the menu on the table and stated that selection is noted there.

He managed to take away the wine menu before I had a chance to look at it. I did not requested it back. Just ordered beer.

Service of beer - well, if you pour the beer for your guest, bottle with the rest and the glass with the logos should face the guest after the service. Both placed on the right side of the plate. Not the glass on the right and the bottle on the left.

We had to ask empty glassware to be removed from the table so we can have more space.

We ordered beef karpacio that supposed to be served with permmezan cheese but there was no cheese on top of it, but it was mentioned in the menu. We asked for it and got a bowl full of it to spread by ourselves. When we were done and asked for the bowl to be removed, waiter said that we can keep it all. For later. To have it with some bread. We did not needed sarcastic comments. Just wanted to get what we ordered.

Ambience lightning was more suitable for a piano bar or a night club. Was dark and we could not see the food in our plates.

Prices were too high for the service provided.

Server need more professional training. We understand mistakes and missunderstandings can happen, there was a lot of time to professionally respond and handle them.

I would strongly suggest to the management to read "Setting the Table" by Michael Mayers. A book that can help resolving the main issue - lag of...

As a customer, I recently had a disappointing experience at this well-known restaurant, and I feel compelled to share my thoughts to address their main issue. My family and I were excited to visit this restaurant and enjoy a lovely lunch, as the restaurant itself is beautiful and has a really nice atmosphere. Additionally, their food is delicious, and we were looking forward to a wonderful dining experience.

However, despite the restaurant's strengths, the service we received was completely inadequate. Despite signaling a waiter that we were ready to order, we were ignored and left waiting for 15 minutes without any acknowledgment or response. It was clear that the waiter was prioritizing other empty tables over ours, and this lack of attention and disregard for our patronage was frustrating and disheartening.

I believe that it's essential for all customers to receive equal and respectful treatment, regardless of their appearance or perceived financial status. It's unacceptable for any restaurant to provide subpar service, even if they have a well-known reputation in the industry.

In my opinion, the quality of service is a crucial factor in the overall dining experience, and this restaurant's failure to provide adequate service resulted in a disappointing and frustrating experience for me and my family.

I hope that by sharing my experience, others can make informed decisions when choosing where to dine. I encourage all restaurants to prioritize and value their customers equally, regardless of any...

Restoran Šaran, inače jedan od omiljenih restorana u gradu, jer obično dobar restoran merite po kvalitetu hrane, a ovaj nadmašuje mnoge druge po tome, to je sigurno, ipak je ovaj put prilično omanuo što se usluge tiče. Iskreno, prvo nisam mislila da bilo šta o ovome kažem, ali jako je razočaravajuće da jedan ovakav restoran svom gostu priredi tako neprijatno iskustvo. Pre dobrih mesec dana, tacnije 3.11. dovela sam sva ponosna svog momka, inače stranca, namenski baš u ovaj restoran, jer osim vrhunske hrane pruža i prelep ambijent i toplu atmosferu. Malo pre toga, jeli smo u komšiluku domaći sladoled i zaista nismo bili gladni da bismo u tom trenutku naručivali nešto za jelo. Ali, ono što nismo znali je, ne samo da ćemo biti privremena zamena vrataru, jer smo dobili sto malo iza ulaznih vrata, i da nećemo dobiti nasmejano lice konobara, jer konobara nije ni bilo. Usluga bi, po nekom pravilu, trebalo da bude obavljena za dva minuta i zaista mislim da je sramota da sebi tako zatvarate vrata za neke buduće posete. Ja trenutno ne živim u Srbiji, ali sam pre toga bila vaš redovan gost iz mnogo razloga, ali da li sada treba da pitam sebe da sam, za svaku pohvalu, bila uslužena samo zato što sam kod vas ručavala. Eto, možda nešto o čemu treba razmisliti...

Restaurant Saran, by the way, one of the favorite restaurants in the city, because you usually measure a good restaurant by the quality of the food, and this one surpasses many others in that regard, that's for sure, but this time it was rather lacking in terms of service. Honestly, I didn't think to say anything about this at first, but it's very disappointing that a restaurant like this gives its guest such an unpleasant experience. About a month ago, 3.11 to be precise. I am proud to have brought my boyfriend, who is a foreigner, specifically to this restaurant, because in addition to excellent food, it also offers a beautiful setting and a warm atmosphere. A little before that, we were eating homemade ice cream in the neighborhood and we really weren't hungry to order something to eat at that moment. But what we didn't know was that we would not only be a temporary replacement for the doorman, because we got a table a little behind the front door, and that we would not get the smiling face of the waiter, because there was no waiter. According to some rule, the service should be done in two minutes and I really think it's a shame to close the door on future visits like that. I don't currently live in Serbia, but before that I was your regular guest for many reasons, but should I now ask myself that I was served commendably just because I had lunch at your place? Maybe something to...