Bossa Tyger Falls — Restaurant in Bellville

A few friends and I met up at Bossa Tygerfalls (waterfront) on Friday, 23rd of June 2023. (Last week Friday evening) It is beyond displeasing to have encountered and experienced what we did. The waiter was repeatedly late with our orders; when our orders finally arrived at the table the waiter was irritably frustrated and dismissive. At some point I wondered whether he wanted to serve us or not. We even had to make use of the other waiters and when our waiter heard of this, he rushed over to us to ask us not to do so. The waiter had told us on four occasions after we had been waiting for food and drinks that we need to wait and be patient because he is seeing to many other tables.

What infuriates me about all of this is at some point throughout the evening a drink had been spilled on the table and we called the waiter to have it cleaned up what clearly was a mess, he again rolled his eyes, wiped and cleaned the table (with an attitude); we then asked if he could leave a menu with us, and he threw a menu on the table.

We spent over 3K last week Friday, for food and drinks we had to wait up to an hour or more for. This is a distasteful experience because as a paying customer I find it appalling that you BOSSA TYGERFALLS are more than willing to accept our money, but you fail to treat your customers with the necessary respect.

I am aware that Bossa is managed by white people, and I also know that most of the people you served on Friday evening were to my observation people of color. Why bring race into this? Because I've experienced the exact same behaviour from BOSSA Burgundy Estate, and I recognize the 'white' behaviour. I then observed that the table opposite us were two white women whom our waiter served too - and I am sure that their experience was different because they were not dealing with the kind of prick we unfortunately had to endure. This kind of behaviour from this specific entity seems to be the norm.

Your service has left a bad taste in my mouth, and I can only hope that you will at the very least learn to treat your customers better and...

My wife was treating me and my parents for my birthday dinner. The very first item she ordered was unavailable and only the much more expensive alternatives were available. The waiter then informed us also that the service would be impacted due to the taxi shutdown situation and they were short staffed. Immediately I expected service to be slow which was acceptable at that point. During the evening I noticed a few waiters just standing around and joking and laughing with each other which contradicts any service issues. The food and drinks were great and we enjoyed it. It was Monday and there were burger specials so obviously it was going to get busy and indeed it was packed. We ordered desert and waited quite a while and nothing happened as we saw the waiter was busy helping other waiters with their tables, eventually the waiter came and told us that unfortunately they can only serve one of the 4 deserts we ordered and so we decided to cancel the desert order completely and asked for the bill. A few minutes later the waiter came back and said all 4 deserts were made and they can serve it, by this time my parents already got up from the table and my wife and I were just waiting to settle the bill. Not one of the 3 managers came to our table to see if they could assist the waiter or us because now we were starting to feel embarrassed because the waiter kept going back and forth from the kitchen and our table. I don't know if there was a communication problem or what but I think that management could have made some small changes that would have helped waiters not being run off their feet and customers would have had better and faster service. Management knew they were short staffed the whole day and they knew they would be busy due to the special that they have every Monday, if I was the manager I would have either blocked some of the menu items or blocked a part of the seating capacity off or a little of both. This would have eased any pressure felt by staff in the kitchen and waiters would have been more attentive to...

Poor Service received

On 23 November 2024 during my friend's bridal shower, which I had booked well in advance.

The booking was made on 21 August 2024 for 17 people, later updated to 13 people on 30 October 2024. Despite these clear communications, my experience was deeply disappointing. Upon arrival, a staff member near the cash register abruptly informed me that the space was reserved for another party at 13:30, without prior communication about a cut-off time. She failed to identify herself or provide clarity, and instead used a waiter to relay messages—a highly unprofessional approach.

The situation escalated into chaos, with ongoing discussions at the till involving the manager, Reynaldo, disrupting the atmosphere of the event. To make matters worse, the waiter questioned whether we had paid the deposit. I confirmed via email and verified the address with the same staff member, who admitted it was correct but claimed they couldn’t locate it. This unnecessary back-and-forth distracted from the purpose of the gathering and cast a shadow over the celebration.

Although manager Reynaldo eventually confirmed the deposit and apologised, the initial staff member never acknowledged her rude behaviour or extended an apology. This lack of accountability and professionalism left a lasting negative impression.

I am especially disappointed that another group was booked for the same space without considering the duration of our reservation. This, combined with poor communication and a lack of flexibility, severely impacted the quality of our experience. I complained on their review platform the 25th November 2024, and got a reply saying they would get back to me. To this day I haven't received any feedback as to my review or...