Cattle Baron Durbanville — Restaurant in Durbanville

We as a familiy have been going to Cattle Baron Durbanville for many years to enjoy there Sunday night Burger special. Warm reception when we arrived and shown to our table. It was a young male waitor and he did well in taking our Drinks order as well as main course order. The first problem we had bare in mind there were only about 8 tables occupied it took more than 45 minutes for us to receive our 4 chicken burgers. Once we received the burgers and started eating them we found that the grilled chicken breasts of all 4 was still raw. Some parts were done and some not, my sun and daughters were still cold inside and under done. Being it chicken we asked the waitor to please get it cooked fully. One would think that for sutch a populer resturant the Cheff would know that uncooked chicken is not on. After annother length of time my sun received his back but not my daughter, waitor claiming that he misunderstood and put it to waste. Needles to say we asked for n doggie bag so my sun could take his burger home. On reading the menu it was stated that if ordering a burger the coke zero price is R24 instead of the normal R34. On the bill we were charged R34 per coke zero. After pointing this out to the waitor and Manager we were told that it only applies to normal menu and not specials. Nowhere on the menu does this get stated. I had to pay the full bill which i was intending to pay and a 10% tip to the waitor. No even a sorry or nothing was given by waitor and Manager The previous manager who sadly passed away was hands-on and customer focused. This unfortunately cannot be said after what happend. As a loyal Cattle Baron Durbanville customer i will surely not drive all the way from Kuilsriver to have supper and get this service. There are many other resturants in Kuilsriver Brackenfell area that will go the extra mile and make sure the customer...

We loved CB Durbanville, we eat there at least once a month, sometimes twice.

Today, as always the food and service were top notch....Well into our lunch my wife informed me that she forgot our wallets at home. We just came back from a long weekend and in the confusion she took another handbag....I said not to worry and then went in search of the Manager.

Told him about our predicament and asked for his bank details, said he can stand with me, I will load the Restaurant as a recipient and EFT the money. I will have the POP send to his via email as well as his phone. Money will be sent with immediate clearance and will show on the account.

He looked at me, said that it will not work for him and that he will give me the owner's number. The way he said it and the way he looked at me with complete distrust made me decide to rather leave everyone at the restaurant and drive home to go and fetch my wallet. At the table my one Son said that he has his card with him. I eft'd him the money and he then paid the bill.....

All in all this could have been handled better.....a bit more accommodating from the Managers side with a little bit less attitude.....when we left I said we will not be back and that it is a pity because we do like going there....He shrugged his shoulders and said its ok....some more words followed .......anyway we will miss CB Durbanville but they won't miss...

Yesterday we took our Seniors from our Church for their Year end lunch. When we enquired about wheelchair access and a ramp, we were told there was none... unfortunately we made the enquiry late and after we had already paid a non refundable deposit.

When most of the Seniors had arrived, i suggested they start dishing from the buffet as many were hungry by the time we got there and we were told we cannot as we had to wait for the last group of 5 from our party to arrive...we would then be handed plates for our food and also told that each person could only dish twice - none of this was made known or explained to us when we made the booking.

Having no wheelchair access and or ramps is not lawful. This is discrimination against those who have disabilities...access to the toilets are even worse! The wheelchair bound patrons had panic attacks trying to access these teeny tiny toilets.

You have to put a disclaimer in your website please and if people ask to book for seniors ASK them if there are any people coming in wheelchairs!!

Access to your restaurant is via a staircase...we had ro carry the ladies up in their wheelchairs!! Then to tell us you have many 90 odd year olds who run up and down your stairs is sarcastic and in poor...