Narona Pizza & Bar — Restaurant in Observatory

I had a distressing experience at Nerona Observatory recently. We were one of three tables and waited an hour for two pizzas that never came. My friend had paid in advance and upon us asking for a refund the owner stepped in to tell us she would give the refund on condition that we never return, that we needed to understand how busy their day had been, and that she wasn't even aware we were in the restaurant. Her demeanor jumped back and forth between charming and condescending. Telling us they have the best pizza in Observatory, how dare we ask her staff for updates on our order, poor us for receiving no service. As we were leaving she started slow clapping which she continued as she followed us out of the restaurant and down the road. Then she tried to be charming again, which failed, so she becoming abusive again. There is no shortage of good pizza, or vibes, in Observatory. No need to...

We will not be recommending Narona to anyone.

Narona got both pizzas on my order (#48237) wrong: the Hawaiian with extra garlic and extra avo did not have any garlic or avo, and the Adriatic with extra bacon did not have the original salami in it.

I ordered at the counter and took the pizzas as takeaway. No napkins were provided to us.

On arriving home and discovering the missing ingredients, I called Narona, who said I should bring the pizzas to them for inspection. I consider this to be an arrogant, unreasonable and unfriendly policy, especially since the error could easily have been avoided if the staff had been doing their jobs.

I am very unhappy with Narona after...

Five stars because they deliver, they're quick and they are priced right for a takeout pizza that doesn't drip fat, have strange bases with sausages inside and all ingredients are fresh. Real cheese and not some adulterated cheese sauce.

Narona may not make the best pizzas in Cape Town but they are always good. Solid offering for a week night take out. Bases aren't soggy, there is enough topping so as not to over power... So for a solid consistent local pizza spot that delivers without disappointing... This is the place.

So for 5 years of happy midweek takeout without a single complaint from...