Truth Coffee Roasting — Restaurant in City Centre

Before writing this review, I read through many other reviews and realized that the Truth Cafe team can be very rude at times. This tells me they're not properly trained. They come across as pretentious and rude, treating customers like we're either their friends or, worse, like they're our bosses instead of the other way around.

I am giving a one-star review not because the coffee is bad, but because of the terrible customer service I experienced today.

I've been coming to Truth Cafe regularly for the past two months since I moved to the area. I work from home, so when I need fresh air, I take my laptop there and work over a coffee or drink for a bit.

Yesterday around 4:35 PM, my friend and I went in for tea and cake. We walked straight to the counter to look at the cakes, like anyone would in a coffee shop. We didn't even see a security guard when we walked in. Then suddenly this security guard came over and started shouting at us, asking why we didn't ask him for a table first. I was really shocked. This is a coffee shop, not a nightclub. You don't need permission from security to walk into a coffee shop. Plus, he wasn't even at the door when we came in.

There was a young Muslim couple there who looked really uncomfortable too. They nervously asked him for a table like they were scared of being kicked out. One of the waiters who had seen me there before came over and apologized to us.

Why doesn't Truth Cafe teach their security basic manners? Other people watched what happened and it was embarrassing and disrespectful. I like their coffee, but I'm not sure I'll go back. I don't want to deal with rude security just because he doesn't know how to talk to people properly. He could have just said "Hi, do you need a table?" and it would have been fine.

Why are women being treated so badly? I'm wondering if it's because we're Black and they're used to mostly white customers. It was honestly a really...

Truth be told: the coffee was very enjoyable - they have a nice selection on offer… some unique variants too!

It was late morning, in a week-day… yet, the place was packed to the brim indoors; Leads me to suggest: make a booking ahead of time, if you are not planning on being blown away by the Cape Town wind, whilst seated in the gazebo outside. They’ve attempted to make the outdoor seating more fun, by adding 2 swinging seats in one section, but being outside in the wind was not what we signed up for - not knowing that the place would be so extremely packed.

Well, we were seated & handed menus… then…. we were forgotten… even though we were one of only 2 couples under the gazebo, the waitron who handed us our menu walked past the gazebo more than 5 times without even glancing our way; eventually, I had to approach one of the waiting staff, to enable us to place our order.

The coffee was good, with a unique aroma & flavour, but indeed not exceptional.

We were super-excited to share in my son’s positive experience here, but were sorely underwhelmed.

Apologies, but that’s the TRUTH!

The 3 stars for the atmosphere is based on: The unique alternative seating available outside The fun swings that are available in the gazebo area The exposure to the windy weather The sad reality we experienced first-hand, the possibility does exist, that patrons may be forgotten of, when seated outside.

We shall most certainly be back to try some of the other coffees on offer, but we’ll make a booking this time, for sure …in an attempt to be secure seating indoors & in the hope of receiving more...

There is but one truth as to the best coffee and most epic coffee and dining experience on the planet, and that is Truth Coffee of Cape Town. While on business last week for the first time ever to sensuous South Africa, I simply stumbled upon Truth my first morning in Cape Town. Marvin and the front door hosts greeted me with a smile and handed a savory menu of in-house pasties and intricately designed meals of tasty and tasteful beauty. Mathabo then with a pleasant smile and a clever touch of humor with the lost American guided me through the papers, which is the menu of Truth. She brought me my first Truth flat white. Mathabo’s friendly and understated delivery of the best coffee I’ve ever tasted on the planet will always remain with me. After savoring the Steampunk Benedict, it was Niki and Nathan (and a second Nathan) who guided me with much fun and many smiles to the Truth of Pastries, with Mathabo helping me grab the right merch of Truth (I got the cycling jersey!). Finally, before my sojourn of Truth came to a close, the “Barista of South Africa,” Elson (I will confirm!), greeted me to an impromptu lesson on how to create the true Truth flat white. Imagine artist, chemist, and gentleman, all combined into one awesome guy. His passion for the perfect coffee is the essence of Truth. To lead manager Joaõ and team, while my visit to South Africa from Virginia USA was too brief, it actually was complete, by having found all of you at Truth Coffee in Cape Town. Caffeinated hugs back to ya from your biggest fan in...