L'Incontro Pizzeria Ristorante Bar — Restaurant in Adeje

I was going to give this place 5 stars, but unfortunately I have to write a negative review. I ordered two pizzas from this restaurant to take home with me across the street. While they were cooking I sampled the desserts. The pizzas turned out very tasty, so I ordered two pizzas again the next day. As I was eating one of them at home, something crunched in my mouth. It turned out to be glass. I don't speak Spanish, so I wrote to them on WhatsApp to check the kitchen as other people might get hurt too. The person on WhatsApp replied that there is no glass in the kitchen at all, they didn't break anything, they only use plastic and metal in the kitchen, this is the first time this has happened in 10 years, etc. I understood from their reply that no one had checked the kitchen. I was also offered another pizza for free, which I declined as I no longer trust the staff. I examined my pizzas carefully and found other fragments of glass in the slice I chewed and spit out. But on the dough of the second pizza in the other box was another smallest fragment of the same transparent glass. So they really did break something glassy, since the fragments were flying in all directions. I can forgive an accident, but not a lie. The pizza is delicious and quite expensive, but the restaurant staff does not follow basic safety standards. I ate almost all of the pizza and I don't know if I swallowed the glass or not. I spent 120 euros in this restaurant, including a 10 euro tip, not to have health problems. So I really hope that my public review does cause the owner to check out the kitchen and rethink his approaches to safety. Otherwise, they obviously won't do anything about it.

p.s. Affogato was served with cold coffee instead of hot one. A "vanilla milkshake" is cold milk without sugar or vanilla with small pieces of ice floating in it. The milkshake is served in a glass with caramel frozen on the sides. Even through a wide straw, the milk doesn't go into your mouth because the straw gets blocked with ice.

UPD: the photo of the two receipts confirm that I spent a total of 110 euros on 4 pizzas, 6 desserts and 2 bottles of water. Both times I left a tip — a total of 10 euros. Now I see that it was the owner who replied to me on WhatsApp. I understood from his calm voice messages that the safety violations didn't bother...

This place gives 'Italian' food a bad name. Stay away from this dog food and terrible service.

THE OWNER/MANAGER IS A DISGRACE. Food is below adequate. But, if you enjoy being shouted at by an angry little man and eating expensive bad food, then this is your kind of place.

(The owner is always right, the customer comes second).

I ordered the beef carpaccio, which was like eating thinly sliced leather boots. I didn't complain because the service was OK and didn't want to make a scene. My wife's 'caprese' salad was very bad, with no thought into presentation and the mozzarella was hard, tough and dry. (Quite impressive as I didn't know you could make mozzarella so tough).

The ragu spaghetti bolognese lacked any flavour and was extremely bland. Maybe from a tin of baby food?

After asking for our bill numerous times (and there were only about 3 tables seated) we realised the bill didn't match the menu price for the carpaccio. We questioned it and suddenly were confronted by an aggressive and argumentative owner who talked to my wife very loudly and patronising. Making a big scene he very loudly explained his system of how his menu price worked, which was a bit suspicious. After giving in I repeatedly said 'let me just pay the bill so we can get out of here', yet he kept arguing to justify his argument.

85€ later...

All I can say is don't eat here. If you have any problems with your food, or bill, you will be attacked by a small greedy angry man.

Reply to owner- *Here we are, Mr. Arrogant restauranteur makes a reply arguing with his customers, again. Just learn from your mistakes and improve.

Don't argue with customers. People have reported food poisoning in your place, and you're still continuing...

Your comments are false and you know it. Get out of the restaurant game, your useless. See you on 'restaurants...

Terrible experience. Ordered the tomahawk steak, medium.

What we got was a lumps of gristle and under cooked steak. Looked like they'd hacked pieces of meat off the bone and tried to cook each piece individually, but still managed to only cook it rare at best.

Meat was poor quality, unseasoned and bland. Tried to eat one piece and have up in disgust.

When it was brought to their attention that the steak wasn't cooked as ordered they argued and denied it despite the meat clearly looking raw.

They charged us 44 euros per steak, they should be embarrassed. Won't be going back, recommend everyone stay away. Left feeling completely ripped off.

In response to the comments from the owner.

The steaks were not cooked as ordered, they were virtually raw.

We paid the bill in full without asking for any discount, so it was not an attempt to get money off as you so often accuse people of, also, we said the steaks were not cooked as ordered as soon as they were brought to the table. The fact that you couldn't see that they were completely undercooked and virtually raw says more about your incompetence than it does anything else.

Your food was garbage, your attitude towards feedback is garbage and what you have said is dishonest. You're a liar.

It's a weak man with a fragile ego that cannot accept criticism, we're not even the first to have this same criticism of this particular dish.

I suggest you stop being pathetic and put the same effort into improving your offering as you at berating your...