Restaurante pizzería Diva13 — Restaurant in Benidorm

If you value any kind of service your time or your sanity skip this place. I am not exaggerating when I say this is the worst service I have ever had in a restaurant in fact I cannot remember the last time I didn't tip (and my wife and I usually tip generously at around 15% outside the US and 22-24% there). They seem to have their most skilled customer service person / best English speaker outside to invite you in (this poor chap was called over to resolve numerous problems at other tables where the other staff don't seem able to speak at all). The other staff are down right awful and it isn't the language barrier as I could of asked for all the things we wanted in good enough Spanish to understand. We ordered our drinks and food which went smoothy, both ordering cocktails mine arrived 10 minutes later and it was fantastic and in a really cool mug. My wife's strawberry daiquiri didn't arrive but seeing my cocktail they'd clearly been made with some care so didn't chase. The person who served my drink did not speak or make any acknowledgement as to this fact. Around 15 minutes later our pizza arrived (my wife still didn't have a drink) I asked the waiter and he just ignored the question and walked off. Around us by this point other tables were walking out /getting annoyed. After another 15 minutes when we'd nearly finished our pizza I went to ask where my wife's drink was and was told "2 minutes," at this point we ordered this drink 40 minutes ago. It then arrived. Again in their defence the drink itself was good in fact it took so long I suspect someone had ground the ice with a pestle and mortar or similar as I cannot see why when people coming in well after us were being served drinks had theirs. At no point did anyone apologise. I then had to ask for the bill 3 times and it was 20 minutes from the first person to the last of asking for the bill. No apology safe to say no tip was left. Honestly the service was appalling ( looking at reviews and my fellow diners around me this is clearly their problem.) I have done a lot of trip advisor reviews and id actually give the food and drink a 4 maybe even a 5 out of 5 but the service is so bad it ruined our evening and we were so frustrated after we simply went back...

Worst experience I’ve ever had in Benidorm Our waiter didn’t speak English and I spoke with another one that does regarding a seafood platter for 2 (45€) and he said that it comes with prawns, octopus and different kinds of mussels . I went and asked inside at the bar and the older man said the same thing. They brought the food and the platter and I ate a bit of it looking for the octopus but it wasn’t there so I asked another member of the staff about the octopus and he asked our waiter and the only excuse he came up with was that he didn’t say that it comes with octopus and it never did come and it doesn’t say in the menu that it does . It doesn’t say anything in the menu about it so that’s why I asked specifically what does it come with . Extremely disappointed, I understand maybe they made a mistake but not trying to sort out the situation or even to apologise about the misunderstanding because it was they’re mistake since I double checked…. Extremely disappointed, the guy that helped us was the only nice one (romanian guy) but he finished his shift before we could ask him what happened. Don’t go here unless you want an authentic pizza , if you want anything else from the menu I’m genuinely letting you know it’s a total fail, it’s my second time eating here and definitely the last . IT DOESN’T SAY WHAT IT CONTAINS IN THE MENU see the picture attached . Disgusting...

Unfortunately, our pizza was very salty and inedible. When we complained to the waiter, he said it was the meat. He said he would talk to the manager. I asked for the bill and said I was happy to pay for the starter and drinks but not the pizza. The waiter then said if we didn't pay, he would call the police and that he saw us putting salt on the pizza. The police arrived, 5 police cars, 5 police men!! None of them apparently spoke English, hard to believe in benidorm. This was a scare tactic to get me to pay for inedible food, which sadly the police played along with. I live in benidorm and called my friend, she explained to the police my problem and that I was happy to pay the bill but not for the pizza. This settled the issue, complete waste of police time. I would not...