Las Terrazas de Bendinat Restaurante — Restaurant in Calvià

Where to start with this review…

Phone reservation experience When calling to reserve a table on the terrace, I was told there was no availability for 10 days. This was misleading, as every evening there were multiple empty tables on the terrace. No alternative solutions or waiting list options were offered, and the phone manner felt dismissive and almost rude.

Check-in process Upon arrival for our dinner reservation, the scene was chaotic. The hostess appeared overwhelmed, rushing back and forth alongside the waiters, struggling to manage three consecutive reservations. The atmosphere felt more like a fast-food restaurant than a 5-star establishment—there was no sense of calm, control, or organization. When I asked about a sea-view table, I was told immediately it was impossible, without even a polite commitment to check later. A simple “I’ll see what I can do” would have left a better impression, especially since several tables became free within 30–45 minutes.

Atmosphere on the floor Waiters were running in all directions, speaking loudly, and even shouting to each other across the terrace, creating a hectic, unrefined atmosphere—again, far from what you expect from a luxury venue.

Lack of personalized service There was no personal touch from the waiter—no introduction such as, “Hello, I’m Tony, and I’ll be serving you tonight.” We waited 10–15 minutes for water and snacks. When we ordered a bottle of champagne, we were brought wine instead, 20 minutes later. When I pointed out the error, two waiters openly argued about it in Spanish in front of us, instead of handling it discreetly.

Smoking area Even though we were on the terrace, the smoking area was located outside the restaurant and was not prepared with ashtrays—we had to request one.

Overall quality vs. price For 5-star prices and a 5-star view, the service was closer to 2 stars, and the organization 1 star. There seemed to be little communication between floor staff and kitchen/bar teams—an updated operating system is badly needed. Many of the older staff appear disengaged, lacking interest in service or understanding of modern hospitality standards. Spending €350 for dinner for two felt like a €35 experience.

Missed opportunities for hospitality Even at the end of the night, when my girlfriend wanted a photo, staff stood by watching as we took pictures for another couple, without offering to help us capture our own moment.

Final thoughts I strongly recommend this review be read aloud at the next Hotel/Restaurant Manager meeting. For the upcoming season, a complete review and change of the service team is needed. This is not the standard of a 5-star restaurant in 2025. Too much money and too many opportunities are being left...

I never write reviews…. But here I am, literally writing this as we wait for the bill, because the service was just that offensively bad.

Let me set the scene: I eat out a lot. I’m based in Sydney Australia (we are spoiled for choice), and I’ve just come off a 4-week trip where every single meal was at eaten out. So it’s safe to say I know my way around what is and isn’t good service, or bare minimum.

This place, allegedly “high end,” served us service so embarrassingly poor, I was embarrassed and extremely disappointed.

Let’s break it down: We waited 30-ish minutes before anyone even bothered to ask for our first drinks, having to literally wave someone down to look at us. At this point, we decided we’d better just give them our full order (minus dessert) because who knew when we’d see someone again.

Entrees came eventually, fine. But once we finished? They sat there. And sat. And SAT. For 35 + minutes. Just empty lobster shells and mussels cluttering the table like a seafood graveyard. Again, no one checked in. We waved (again) just to get them cleared and to order another round of drinks.

Mains? Took ages. And when they arrived, the steak, ordered medium, came out blue. I’m talking still mooing. We didn’t even bother sending it back.

Then came dessert… It came out quickly - but it was the wrong dessert. Took another 10 minutes just to get someone’s attention. When we finally told them, they rolled their eyes. No apology. Just swapped it for a cheesecake that was WARM.

Another thing to note is that I mentioned in the booking notes that it was my partner’s birthday. I dont expect fireworks, but again comparing to other restaurants and what they do for special occasions, sadly we were met with nothing but poor service at this experience.

It was such a disappointing way to end our trip and celebrate my partner’s birthday. A completely avoidable letdown that just left a sour taste in our mouths - and not just from the...

Beautiful view but the food is not worth its money, we got chicken that was dry and had hair... The coffee is plain from the machine and feels like diluted water, the aperol spritz was also very watery. We waited about 45 minutes for our food and were disappointed at the end.

By the way, I was here a year ago and it was better, maybe this time the kitchen staff has changed or the cook was not inspired to cook I do not know.

Maybe there are also good places nearby with...