Serie Oro — Restaurant in Granada

I visited REST. PESCADERIA SERIE OR on April 17, 2024, based on a friend’s recommendation. Unfortunately, my experience was extremely disappointing and concerning. I ordered some seafood and asked the restaurant to prepare it for me. About an hour after eating, I began experiencing severe gastrointestinal distress. I had to use the restroom multiple times that day and continued to suffer from diarrhea for the following week, requiring medication to manage the symptoms. My discomfort lasted for four weeks, and I did not feel fully recovered until May.

I reached out to the restaurant to discuss the incident, hoping for a reasonable response. Instead, I was met with hostility and dismissiveness. The restaurant insisted that their food was clean and showed no concern for my health. They even threatened me, stating they didn’t care if I reported them to the health department or wrote negative reviews.

This experience not only ruined my trip to Granada but also significantly impacted my health. A restaurant that displays such a lack of accountability and concern for customer well-being is unacceptable. I cannot recommend REST. PESCADERIA SERIE OR to anyone and advise caution to potential diners.

Also, if you look at all the one star rating reviews, the restaurant managers will always find excuses to debate with customers. If the restaurant always thinks it’s right and never think about where to improve, it will never...

REPLY TO MY COMMENT BELOW: Oh, yes... The people serving the drinks, who charged us more than what we actually ordered... And for the employee, she told us herself she was Moroccan when she came to apologize. So, yeah, keep talking and being mediocre!! I see now that you called your friends to post fake good reviews within the last 30min :) REALLY DESPICABLE!!!!

Ah, sí. Las personas que sirven las bebidas, que nos cobraron más de lo que realmente pedimos... Y para la empleada, ella misma nos dijo que era marroquí cuando vino a disculparse. Así que, sí, ¡sigue hablando y siendo mediocre! Ahora veo que has llamado a tus amigos para que publiquen falsas buenas críticas en los últimos 30min :) ¡DESPRECIABLE!

I was not expecting a different answer from you... I gave you the opportunity to apologize, but not even a single apology, a very clear sign of incompetent management... Go ask the old blonde rude manager at Materia Prima restaurant and her young Moroccan lady employee, because you clearly should not push me to post publicly (here or on other platforms) the details of what happened. There are BASIC RULES OF SERVICE, and those apply no matter where and what business you are in: being polite, understanding and apologetic. If you cannot apply these, just find another job!! Anyway, keep being the "tourist trap" that you are, where people pay a lot for bad/so-so food... We went to another restaurant where they are actual professionals and know how to service people with excellent food, and we were absolutely delighted to pay over 100 euros there! So, enjoy the 15 euros we spent at your place and keep being mediocre :)

No esperaba una respuesta diferente por su parte... Te di la oportunidad de disculparte, pero ni siquiera una disculpa, una señal muy clara de gestión incompetente... Ve a preguntarle a la vieja rubia y maleducada gerente del restaurante Materia Prima y a su joven empleada marroquí, porque está claro que no deberías presionarme para que publique públicamente (aquí o en otras plataformas) los detalles de lo sucedido. Hay REGLAS BÁSICAS DE SERVICIO, y esas se aplican sin importar dónde y en qué negocio estés: ser educado, comprensivo y disculparse. Si no eres capaz de aplicarlas, ¡búscate otro trabajo! En fin, sigan siendo la "trampa para turistas" que son, donde la gente paga mucho por comida mala/tan mala.... Fuimos a otro restaurante donde son verdaderos profesionales y saben cómo atender a la gente con una comida excelente, ¡y estuvimos absolutamente encantados de pagar más de 100 euros allí! Así que disfrutad de los 15 euros que nos gastamos en vuestro local y seguid siendo mediocres :) THE WORST SERVICE I EVER RECEIVED!!! The manager was extremely rude (she had an insulting and discriminating attitude while me and my visiting parents were just starting to enjoy our paella), and her employee had to come apologize to us, because she refused to do it herself! Can you imagine that?? Never had such a bad service in my entire life, and I have been in a lot of restaurants all over the world.

¡¡¡EL PEOR SERVICIO QUE HE RECIBIDO!!! La gerente fue extremadamente grosera (tuvo una actitud insultante y discriminatoria mientras mis padres y yo, que estábamos de visita, empezábamos a disfrutar de nuestra paella), y su empleada tuvo que venir a disculparse con nosotros, ¡porque se negó a hacerlo ella misma! ¿Te imaginas eso? Nunca he tenido un servicio tan malo en toda mi vida, y he estado en muchos restaurantes de todo el mundo.

LE PIRE SERVICE QUE J'AI JAMAIS REÇU !!! La gérante était extrêmement impolie (elle avait une attitude insultante et discriminatoire, alors que moi et mes parents en visite commencions tout juste à apprécier notre paella), et son employée a dû venir s'excuser auprès de nous, car elle refusait de le faire elle-même ! Vous pouvez imaginer cela ? Je n'ai jamais eu un service aussi médiocre de toute ma vie, et j'ai consommé dans beaucoup de restaurants à...

I had the pleasure of dining at GRUPO SERIE ORO in the Granada market, and it was an exceptional experience from start to finish. The quality and freshness of the seafood were truly outstanding. Each dish was prepared with such care and taste, highlighting the natural flavors and freshness of the ingredients. The variety on the menu offered something for every seafood lover, and every bite was a delight.

What truly set the experience apart, however, was the staff. They were incredibly friendly and professional, making us feel welcome and well-cared for throughout our meal. Special mention goes to Yunis, among others.

GRUPO SERIE ORO is a gem in the Granada market, and I highly recommend it to anyone looking for top-quality seafood and outstanding service. We will definitely...