Bodegón El Biberon — Restaurant in Las Palmas de Gran Canaria

We have been coming to Las Palmas twice a year for the last five years. After trying a lot of different restaurants in the Las Canteras area, Bodegon el Biberon stood out as one of the best that we found. The restaurant interior feels really traditional in an authentic way. The food has always been amazing. And the ladies and gentlemen who work there have always made us feel very welcome, despite us speaking hardly any Spanish. On our various holidays we have been to Bodegon about 3 or 4 times per trip. I would say that we are friendly, quiet and polite and thank the servers when anything is brought to the table. We usually tip around 15%, but have tipped more because it is such a lovely place. However, on our most recent trip to Las Palmas, things dramatically changed. We chose to visit Bodegon el Biberon on the evening that we arrived. Several of the usual staff were present but a young male server, who we had never seen before, was assigned to our table. It became very obvious, very quickly, that there was something about us that he did not like. He had a very abrupt manner, made no attempt to be friendly, or even smile, and almost threw the plates of food on the table. We observed him interacting in a friendly, chatty way with other clients. When we tried to attract his attention to order additional items and then eventually pay the bill, he seemed to be intentionally ignoring us. Having both worked in shops and had to deal with rude members of the general public, we assumed he was having a bad night, settled our bill, left a 15% tip (as the food and the other members of staff are always great) and left. My wife was really upset by this change of attitude at probably our favourite restaurant. We avoided going back to Bodegon for the rest of our visit. My wife did not want to return. But I persuaded her on our very last night to go back to the restaurant. Unfortunately, we were waited on by the same young guy. And despite our efforts to be extra friendly he was, unbelievably, even more rude than at the start of the week. We ate the three dishes and drank the beers that we ordered. We would have ordered more food and drink, but we could not stand his attitude any longer. I paid the bill and for the very first time, left no tip at all. Over the years we have been coming to this restaurant, we must have spent well over €1000. Maybe his attitude was down to our lack of speaking the Spanish language? Maybe it was our nationality? Maybe it was our ethnicity? But we are always polite and friendly. And we have had no previous issue at this restaurant. The management need to understand that one bad member of staff could completely ruin years of future business of a great establishment like Bodegon el Biberon. We are already booked for another trip to Las Palmas in 2024. But I don't think we will be going back to our...

No lo recomiendo ni lo repetiria. El trato de los camareros fue terrible, teniamos una reserva para 10 que habiamos hecho 20 min antes de llegar, al rato de llegar 3 de las personas que venian nos comentan que no podran venir, uno de los camareros de muy mala forma se acerca a nuestra mesa, pregunta con el nombre de la persona que hizo la reserva y le dice que la próxima vez tiene que avisar con tiempo si la gente no viene, le explicamos que nos acabamos de enterar y le proponemos pasarnos a una mesa mas pequeña (eramos 7, todas pedimos bebida, plato principal y entrante) , nos dice que no, que ya no hace falta ( importante destacar que el local tenia solo dos mesas ocupadas, contándonos a nosotras. Llega la comida, pedimos una ropavieja de calamar que estaba tan pasada de coccion que ni las papas ni los garbanzos se veian, era como una pasta, estaba bien de sabor pero no como para repetir, tambien pedimos unas vueltas de solomillo, y tampoco estaba nada bueno, lo unico que si estaba muy bueno fue la tortilla. Terminamos de comer, pedimos la cuenta y las facturas individuales personalizadas que previamente por teléfono nos confirmaron que nos podrian hacer, se niegan a hacerla, nos quieren dar un ticket de caja normal sin datos fiscales, mandan a otro camarero, que cuando se aproxima nos dice "deberiamos cobrarles 5€ por cada persona que faltó, no lo haremos porque no se los avisamos, pero para que lo sepan", tambien con mala actitud, al punto que tuvimos que pedirle que por favor no nos hablara en ese tono, este chico trae un block de notas donde pretendia hacer la factura, esto sin ningun numero correlativo ni nada, era como el block de la comanda, le decimos de nuevo que eso no nos vale, que tiene que ser una factura real. Llaman al encargado, este nos dice que el ticket de casa es perfectamente legal, le decimos que pedir factura personalizada tambien lo es y que lo hicimos desde la llamada. Finalmente nos dice que nos vayamos y que nos la tiene para el dia siguiente. Esto fue una cena de empresa, de 125€, por eso la necesidad de un documento legal A la noche siguiente habian comprado un block de facturas y nos la pudo hacer. Si bien la comida no fue la peor, todo esto de que nos regañaran continuamente la verdad deja...

Removing two stars for the lack of alcohol free cocktails (they only had coke, fanta etc- i.e. the boring and unhealthy options) and for the bread crumbs on our table when we arrived. The food was good. We ordered full portions of everything and shared. The dishes were really big and we even had some leftovers to go. Pimientos de padron were great, papas arrugadas were ok with the red sauce being delicious, fried cheese came in with some sweet sauce so it was interesting to try and tacos de pollo were nothing to...