Aranjuez Steak House — Restaurant in Madrid

Do not come here if you are not Spanish (and don’t like raw steak). As soon as we walked into this restaurant it was clear the servers did not want us there. When the waitress asked if we wanted drinks we asked for a drinks menu and were met with a very blunt response of “beer and wine”. As we were not given a menu we were unable to pick a specific bottle of wine as we wanted. When we were eventually given a menu before the food order we could see multiple different wines on offer so we were disappointed we could not have picked a bottle ourselves from the menu. Upon being seated we were given some canapés which weren’t to our taste and bread - we assumed these were complimentary but were charged for them on the bill. We decided on ordering a steak specified on the menu for 2 people, our server appeared annoyed we had chosen this despite it clearly being stated as for 2 people on menu. We ordered our steak medium, however when it arrived it was burnt on the outside and blue/raw on the inside (upon leaving the restaurant and reading further into previous reviews we found that this was a common issue). We struggled to eat this as raw steak isn’t to our taste however given the hostility from our servers we felt uncomfortable bringing this up. When we said we didn’t want desert, bill and card machine arrived immediately. When we left the restaurant we could see the servers talking and pointing at us which made me feel very uncomfortable and was not the sort of behaviour I would expect from such a high end establishment. Really disappointed overall as the meal was very expensive and we felt leaving that the meal was a bad...

Fuimos a este Restaurante para la comida, debo decir que el ambiente es agradable, el atmósfera también. Sin embargo, llegamos nos sentaron a mi señora y a mi, allí pasamos cerca de 10 minutos sin que nadie se preocupara por darnos al menos un menú. Solo una botella de agüa. Luego vino el jefe de sala y nos preguntó si ya sabíamos lo que queríamos, le dije que no porque no habíamos visto un menú. Fue a buscarlo y casi 5 minutos más tarde volvió con ellos a la mesa. Lo cierto es que a esa hora ya debería haberme parado e irme, pero teníamos hambre y nos quedamos. Finalmente nos toman la orden, dos pintas traseras, una ensalada de palmito y aguacate, la cual se nos dijo sería pequeña, no la de tamaño normal. tostones con queso y yuca hervida. Llegaron los tostones con queso, luego llegó la ensalada de palmito con medio aguacate el cual tenía más partes negras que verdes. Finalmente llegó la Punta Trasera! Bien me dieron una rodaja de carne y me quedé esperando casi 10 minutos, nunca me trajeron más ni a mi ni a mi señora. Nadie venía a la mesa. Cuando finalmente logramos que nos atendieran le dije al camarero que me trajera la cuenta. Que habíamos pedido dos pintas trasera y solo nos habían dado un rodaja de carne sin siquiera traer las patatas fritas que vienen con el plato. Cuando llegó la cuenta me dijo que me estaba cobrando una Punta Trasera, y le dije, tú dices que una punta trasera son dos rodajas de carne, el precio es 22 euros!! Y como si fuese la primera vez que iba allí. Me dijo que una Punta Trasera eran dos rebanada de carne. Le dije me ira cóbrame que lo que quiero es irme. Me cobraron 75 euros, por dos Cuba Libre , 1 servicio de tostones, la ensalada la cobraron full, nunca supe si era pequeña o grande, una botella de agüa. Una estafa total, nadie sintió que debía acercarse a la mesa al menos a pedir disculpas por arruinarle el almuerzo a un cliente. Cuando nos estaban cobrando, la señora que hacía el cargo, le pregunto a mi señora que como habíamos comido, cuando le empezó a decir la cortó para darnos el recibo y dijo muchas gracias y se fue. Ese es el nivel de servicio de ese local. Una lastima, porque tenían buen nombre en Caracas, aqui no les doy mucho tiempo si siguen actuando así.

We went for lunch. This people thought we were idiots. We ordered two Punta Trasera which is a typical cut of meat in Venezuela. They brought one slice of Jeff to me and one to my wife, no French fries that we were supposed to get along with the beef. Ordered cassava that never arrived, a Cuba Libre that was never served, we also had a Avocado salad and tostones with cheese. When I asked for the check they charged me 75 euros, and the waitress told me that the Punta Trasera was inky two slice of beef, like I had not been there ever before. I paid the 75 € and leave. They ruined my lunch and I lost that money, they lost a customer.

Fomos almoçar, pedimos uma salada, banana frita com queijo, mandioca e 2 Picanhas, da carne eles só trouxeram uma fatia para mim e outra para minha esposa. Então ninguém mais veio nos-perguntar ou oferecer mais. Pedi a conta e, quando afirmei que eles haviam me dado apenas duas fatias de carne, fui informado, como se nunca tivesse estado naquele restaurante antes, que a Picanha eram duas fatias apenas. Uma vergonha, Paguei 75 € e fui embora. Não perda seu tempo em Madrid tem outras opções muito melhor do que essa gente!

En respuesta a su amable contestación. Es probable que haya sido un caso puntual, pero al agradecer su invitación a volver, prefiero no correr el riesgo de vivir otra situación puntual y que además tenga que...

We were recommended this restaurant for dinner by the Westin Cuzco concierge. Our experience was mediocre. Granted it was a Monday night, with only two tables occupied except for our party, all non-locals. There was no atmosphere. The service was poor, possibly due to the waiters lacking experience. One came to take the drinks order without providing a wine carte. When he brought one, he wasn't aware that the wine we were ordering was actually not available. Some 10 minutes later he came to offer other options. Again, one of our party ordered a steak dish, and it take him 25 minutes or so to come back and say the steak cut was not available, and that we had to order something else. The food was OK, my monk fish portion was too small for the price (€30) but was tasty. The eggplant was practically raw and inedible. Additionally, they charged for the bread that...