Naif Madrid Burger&bar — Restaurant in Madrid

This was the most rude customer experience I’ve ever had. We waited for over an hour for an outdoor table, and eventually asked the young waiter sitting people outside with dark hair and a beard if we could sit inside while we waited. He assured us that yes, we could and he would come in and get us as soon as a table opened. We saw a group leaving an outdoor table so got up from the bar, only for this waiter to tell us that because we were inside he told the other group they could sit. Even though he essentially suggested we sit inside while we wait. We said we had been waiting for over an hour and this new group just walked up and had not even sat down at the table, and we asked him if he could just tell them before they even sat down that there was another group ahead of them, to which he basically said too bad and laughed at us for getting upset. Probably were disrespected because we were tourists and he felt that he could screw us over....

I'm a big fan of this place! I really like the interior and most importantly the food is great too! I especially love the burgers, as there is quite a lot of choice and they are cooked to your liking. You don't just get a thin little burger in a bun with a bit of lettuce and a slice of tomato, no, you get a big fat juicy burger with lots of toppings and a really nice sauce to go with it. You get a bowl of crisps on the side, which I can take or leave, as it's all about the burger for me. They also do some nice sandwiches and rolls. I like the New York one with pastrami and gherkins. Oh and they do some nice wraps too! I like the one with chicken and curry dressing, yum! I tried the nachos once, but I wouldn't order them again. Stick to the burgers and you'll leave a happy person! The prices are...

Irene and the crew on Tuesday (1/10/23), did am amazing job with a suprise party. Long story short, our cake store fell through and we had to reserve the cake 3 hours prior to the party. We were also allowed to decorate the 2nd store room. The staff went above and beyond with service and even helped blow up balloons and set up the room. I cannot thank them enough for everything that they did! The man of the hour was ecstatic and everything turned out perfect.

Side note: The burgers (mini and regular size were amazing) and the Jarras of Cava, Sangria, and Cerverza kept flowing.

P.S. I am...