Toma Café 1 — Restaurant in Madrid

Great coffee & simple but good food in a chill atmosphere.

❗️NOTE: You have to order at the bar! There is a small menu at the bar or you can scan a QR code thats on the wooden pole 😉

I had the toast with scrambled egg. The bread was toasted with tasty olive oil. The eggs were perfectly fluffy and moist topped with coarse sea salt. Served with a bit of rocket lettuce. The portion looked a bit small and simple for what you pay (compared to Madrid prices) but I was full afterwards. Great for when you want a small breakfast/brunch.

The place itself looks cute, a quiet tiny little cozy place with both locals and tourists. It's perfect when your alone, with one or two friends or your partner. I wouldn't recommend this for bigger groups. Some tables are laptop free.

The service could improve a bit in my opinion. When we entered an employe greeted us and saw us sitting down. We waited for about 5 - 10 minutes. When the staff wasn't busy anymore and just talking to each other I went up to the bar, only to hear from the less than enthusiastic employee that we have to order at the bar. It would have been nice if the employee went up to us to tell us this as we didn't know.

This is only stated on a tiny sticker with a QR code thats high up on a wooden beam/pole which is easily missed.

The menu is also only on a small A4/Letter sized sign at the bar and scannable via the same QR code.

Maybe add this QR code, which is also the menu on...

I come often since I love their gluten free avocado on toast. But their customer service was always somewhat poor. Yesterday’s experience made it clear that they are too focused on their coffee coolness culture above their care for customers. If you are keen to work from there, keep on reading. Have tried to work there many times. they have this rule that defines which tables are ‘laptop’ free and which are not, by adding a small note on the table. Yet im my experience of coming very often in the last 6 months, is that this rule is never respected or enforced. One day, when seeing others with their laptop, I opened mine. A member of staff asked me if I could move to the corner table instead, as ‘you can use your laptop there’ - I did so. Yesterday I came back for the yummy avo on toast, I changed tables in order to be sitting at the one I was told it was allowed. A member of staff, a different one this time, tells me that the table was laptop free from 11am, to what I said that I was told in another occasion that I could use it. He insisted, despite other 3 tables in the area supposedly laptop free being occupied by laptop users. At 11 they went round and ask the others to close their laptops or move to the back tables. They have the right to set rules. Yet need to be clear and fairly enforced. Otherwise once you finish breakfast and paid for it, you discover you actually cannot...

We have always enjoyed the coffee in the Madrid cafes they roast for, so thought we would order some to take back to the UK at the end of our summer visit to Spain. Their website is reassuringly clear: they roast Mondays to Wednesdays for shipping on Tuesdays and Thursdays, orders received after 8pm on Wednesday have to wait for next week's roast. This is just what you want from a speciality roaster. So we ordered on a Friday, and were surprised when the package arrived earlier than expected, on Tuesday. They had sent old coffee, roasted more than three weeks previously. It would be pretty stale by the time we wanted to drink it back in the UK. So we got in touch via email to ask for a refund or, preferably, this week's fresh coffee: no response. Next, we phoned and spoke to somebody in the roastery who said their boss would contact us the following day: but no contact the following day. So we phoned again, this time the boss would get back to us right away: again, no contact. How disappointing to be treated with such contempt. This is certainly not the sort of customer service you would expect from a people-centered...