ROCE Restaurant Salou — Restaurant in Salou

Disappointing Experience with Hidden Charges

I visited this restaurant today and was very disappointed. We ordered patatas bravas, calamares Galécia, and mejillones. The menu listed the mejillones and calamares Galécia each at €9.90.

However, when the bill arrived, we were charged an extra €2 per dish, making them €11.90 each. When I questioned this, I was told it was the "summer price," different from the "winter price" displayed. Despite pointing out that the presented price should be honored, the staff insisted on the higher amount, admitting it was "their mistake" but still charging the increased price. This feels like a scam, especially targeting tourists, and I believe it's illegal to charge more than the advertised price.

Beyond the pricing issue, the food itself was poor quality. The patatas bravas and calamares seemed to be cooked in the same old oil, resulting in a very unpleasant taste. I definitely do not recommend the food here.

PS: I find your denial of my experience surprising and inaccurate. As clearly shown in the attached photograph of your own menu board, Mejillones al vapor are explicitly listed under 'Tapas Marineras', and a dish resembling fried calamari is also prominently featured. To be clear, these dishes were available and were indeed served to me during my visit. Your assertion that I am fabricating this is simply false and...

Had croquettes (ham, and mushroom) and Asked for Tapas, their "patatas bravas" and it says chips on the menu, it literally means a packet of crisps.... Asked to remove from bill because we wanted actual chips, clearly miscommunication so we just paid for them anyway.

Mushroom ones are nice, ham weren't.

Also had 2 sangrias, they were okay.

Added on a 10% tip without mentioning even though I had to go up to the bar to pay because they weren't paying attention.

The audacity. Don't go here there's plenty nicer places right next door.

Also got quizzed about a reservation when it was just two of us, others came and sat down no problem. Toilets also don't get cleaned, was grimey yellow/green around sink seals and something...

Mi experiencia en este sitio ha sido lamentable, especialmente quiero hacer mención al camarero llamado Elías, el cual desde la llegada nos ha tratado en pésimas condiciones. Empezado por mi madre la cual es celíaca, previamente llamamos al local para preguntar si el menú era apto para celíacos a lo que nos dijeron que si, hoy al llegar y decir que por qué no podía pedir ningún postre nos ha respondido con que “lo de la carta es mentira” dejando a mi madre sin opción a postre ya que hemos preguntado ya que su precio sería el mismo si nos podían incluir ya fuera café/bebida y tampoco ha sido así, directamente ignoraba tus palabras cuando le hablabas dando a entender que no le importaba nada de lo que le decías. Dejando de lado los malos gestos durante todo el servicio y las formas con la que nos ha hablado, nos ha cobrado mal haciéndonos esperar por un fallo de ese mismo camarero, diciéndonos que no habíamos pagado correctamente cuando él mismo ha cobrado del datáfono incorrectamente la cantidad. Añadir también que al estar calculando la cuenta y al estar hablando entre nosotros sobre el método de pago, nos ha hablado de malas maneras tirando la cuenta encima de la mesa de un golpe diciendo que “ya le avisemos cuando nos pongamos de acuerdo”, de manera irónica. No vamos a volver y esperamos que la gente especialmente celíaca y la que espere comer en un buen local no esperen un buen trato de Roce Salou especialmente con este camarero en...