SSua Arde Jatetxea Donostia — Restaurant in San Sebastián

I booked a table for two at 18:00 on Thursday through the reservation system provided by covermanager.com which was available on the restaurant’s website. I also received a confirmation email from the restaurant that my reservation was successful. When we got to the restaurant just past 18:00, it was closed. I phoned the restaurant and they told me it will be open only from 19:00. Clearly, the reservation system on their website does not match with their actual opening time. I can see their actual opening hours on Google Map but if the reservation system on their actual website allows you to book a table, it is very confusing which one is telling the truth, and if it is really available or not. (Especially if you do receive a confirmation email from the restaurant after booking) I strongly recommend that they should adjust the reservation system so that it will not allow anyone to book a table outside of their opening hours. The staff who answered my phone call apologised at the end of the conversation and suggested us to come back at 19:00 but unfortunately we had a movie to go watch that day. The restaurant and the dishes look amazing in photos so I will try to come back while they are open.

— Update —

The other day I booked a table at 19:00 (please keep in minds that the Google and the reservation system on their website still allow you to book a table during the closed hours) and had a nice meal at this place. I am a huge fan of the availability of half portion and they had it for some dishes which was helpful. All were tasty except for the beef dishes and the desserts were fantastic. We enjoyed every kind of desserts they had. Every staff speaks English which was a great help for us and are really friendly and attentive. Overall the dining experience was nice and cosy, and we enjoyed the time we had at this restaurant....

My husband and I shared a meal here last night & it was just fantastic! We have dined at four Michelin starred restaurants while in San Sebastián and Arde truly was right up there as a more than exceptional experience! Donostia is so known for its Pintxos crawling that I think a lot of people don’t realize there’s actually incredible food coming out of those kitchens in the back! We started our meal off with the foie micuit & steak tartare, both were very much worthy of licking the plate, and then we shared (thank goodness because it was massive!) the ribeye & a greens salad. We savored this part for as long as we could, each bite was so delicious & the olive oil used on our salad nearly brought me to tears! We had cocktails along the way, a bottle of wine, dessert & dessert cocktails — again, all summoning up that quiet “mmmm” moment afforded by a really tasty sip or nibble! It really is such a treat to dine in such beautiful places where the cooks do the foods they are serving...

De carta en salón no recomiendo, los pinchos estarán buenos aunque no dieron opción a probarlo y a saberlo , comida buena pero escasa , te cobran aparte por todo , acompañamientos que dicen que va con ello y sin aclararlo al principio que lleva precio .Acompañamiento de unas pocas patatas por ejemplo 8 euros y lo mismo para el otro plato. Hay una carta de pinchos que tienes que pedir 6 pinchos si o si y si no pues tiene que ser solo carta . Planteamos opción de uno carta de pinchos y el otro carta normal y nos dicen que tiene que ser por narices el otro también carta de otros 6 pinchos y si no nada. NULA FLEXIBILIDAD. No entiendo porque tiene que ser sí o sí los dos de pinchos , 6 cada uno !!, Si tienen norma de ser carta de pinchos porque tiene que ser todos los comensales de pinchos o ninguno????. No me ha parecido eso correcto. Caro para lo que ofrecen y la poca flexibilidad. Además lo que contesta el restaurante a la reseña me parece de poca vergüenza y poco respeto a la clientela . Un poco de humildad y lo que debes hacer es tomar nota del descontento de la clientela. He dicho también que sois muy caros para las cantidades que ofrecéis, que son minúsculas y no es necesario además inflar la carta con 4 patatas congeladas a 8 euros ( la carta ya está inflada sin más necesidad ) , con minúsculas cantidades y diciendo el plato va con....., Aclararlo y decir : podéis pedir patatas que están aparte en la carta . Por cierto , voy con muletas y no fui a yoga, fui a cenar , respeta a tus clientes , que tienes un negocio y acepta las críticas para tomar nota . Revisa las reseñas , que no soy la única que ha opinado de esto.

PD: en respuesta a lo que dices , solo voy a añadir que hay más negativas de las que quieres ver: de hace 4 meses, 5 meses , 8 meses , 9 meses , un año ..., Veo a más gente que piensa parecido del menú del restaurante , de la barra de pinchos no puedo opinar, ya que no disteis opción a probarlo . Está bien agradecer las positivas pero también tomar nota de las negativas , es bueno querer mejorar , hay que aceptar las críticas también , es una salida de tono mandar a hacer yoga a tus clientes cuando no te gusta su opinión y nada más...