Jaxana Restaurant — Restaurant in Santa Cruz de Tenerife

Food was good even though it wasn’t my favourite. My rating is regarding service which makes or unmakes the experience. It was awfully slow (seriously) even though we were there early and ordered dessert since the beginning, AND i found it lacking (must say, one waiter running up and down with plates was excellent). But my two cents, hoping it might improve future clients’ experiences: I like having a laugh with waiters and appreciate friendliness - however, when someone kindly states a dietary restriction, PLEASE do not joke about it or offer your personal opinion. People with dietary restrictions have heard it all and usually hate having to explain it over and over, plus they worry a mistake might be made in the kitchen. So PLEASE, be kind and take them as seriously as you can. Be professional & assuring, not dismissive of dietary...

If you’ve had above average sushi in a major US city, Japan, probably some of Western Europe, this place is gonna disappoint hard. I was very excited to enjoy their menu, a much needed change from the local Canarian menu of fried food and papas fritas, but they absolutely ruined the rice. Rice makes the sushi experience and this was cold, packed tight, extra starchy, and reminded me of leftover rice from my college days. We had nearly ever nigiri and maki, we had ordered big. If you are not a sushi connoisseur, you may enjoy it. As for the service, started out decent and then went downhill fast as we were completely ignored despite a near empty restaurant. Of course we had to chase down the bill after I got tired of sitting at my empty table for 20 minutes. ...

Have been in Jaxana many times. It used to be a wonderful restaurant. Now with the new owners, the food is just expensive and not good at all. From 6 different dishes only one maintained good taste and quality. Rest was below average. We were presented with very unprofessional wine card. 70% of the wines were not on the card. In addition a lot of stickers with price change and marked dots what’s available. I think when you pay over 100$ for dinner, it’s unacceptable to have that kind of card. And cava we ordered was the last one bottle . On Friday before the weekend last bottle of cava???? That’s...