AL-MAAS Premium Indian Restaurant — Restaurant in Colombo

I am extremely disappointed with the poor customer service at Almaas Premium Indian Restaurant in Bambalapitiya. During my recent visit, my party and I were discouraged by the lack of attention and professionalism exhibited by the staff.

Despite visiting multiple times over the past few days, we were consistently met with indifferent service. On each occasion, we observed waitstaff paying more attention to the television than to attending to the needs of the customers. This was particularly disheartening, as it gave the impression that customer satisfaction was not a priority for the establishment.

Additionally, our attempts to enjoy our meal were hindered by the staff's lack of flexibility regarding seating arrangements. Despite expressing our preferences, we were directed to seats that were not conducive to an enjoyable dining experience.

Overall, the poor customer service at Almaas Premium Indian Restaurant has left me hesitant to return or recommend the establishment to others. It is imperative that the management addresses these issues promptly to ensure that all patrons receive the level of service they deserve.

I hope this feedback will be taken seriously, and that necessary steps will be taken to improve the overall customer experience at Almaas Premium...

When here at around 7.45 with my kid after breakfast they didn’t bother much to organize a table for me , little fellow was hungry and then there was a vacant table at 7pm and the guy told he will prepare the table in five mins and it took 20 mins to prepare the table for me finally whent and sat on a table which was not cleaned . The staff are super busy I think they cater in to lager crowds . 7.30 I got the table and ordered the food took about ten mins to get the food . Biriani was super bland like flavored rice with a chicken. The avacado j was the beast and the nan was super soft . and to tell how reckless was the staff when. I asked to pack the left over rice they hadn’t put it with my nanas which I orderd . There was quite an amount of rice left when I came home and chekd only the nans were there . Plz recruit more staff get them on training programs to develop their skills . They are working but they need more support. Issue I saw was when told sometimes some staff don’t heed to the instructions. When the guy in the white shirt told the. Guy in the red t to clean the table for me he was annoyed and he went down stairs and never came back . A young chap was kind...

I recently visited Al Maas Premium and unfortunately had a less-than-pleasant experience. The name "Premium" doesn't quite match the quality of the service and food I received.

The biryani we ordered was served cold, which was disappointing. We had to repeatedly request a spoon to serve the rice, and the overall service was subpar. The staff seemed less professional, and there was a lack of attention to customer needs.

Moreover, the ambiance could be improved, and there was no cover for the bill, making the payment process a bit inconvenient.

I believe there is room for improvement, and I hope the management takes this feedback constructively. I suggest addressing issues with the food temperature, enhancing customer service, and refining the overall dining experience.

I may consider giving Al Maas Premium another chance in the future if these issues...