Gives A Fork — Restaurant in Geneva

Overall: Good food, but slowest service I have ever had in a restaurant. 2.5+ hours we spent in the restaurant for only half of our food to be served.

Context: I booked a table for 5 people including some friends visiting from out of town for brunch on a Sunday. It was not standard brunch menu, but Eritrean pop-up menu being served.

Pros: Food that made it to our table was very tasty and interesting.

Cons: Had to wait over 2.5+ hours (between 11:30 and 14:00) for only half of our food to be served. This would have been a kinder review if the server was upfront and honest about problems in the kitchen. But our server did not want to immediately admit there was an issue and pretended that all food was received as per our order. This was not correct, and the service team only admitted their fault and apologized after we complained very strongly about the extremely slow service. Despite the problems, we were initially told there would be no discount on our bill, but they did give us a CHF50 gift voucher on our next visit to be split between 5 people. When we went up to pay at the till, they did also give 10% off the meal. Lastly, there was a very friendly member of the management team at the till, who overheard our grievances and was very kind and wanted to rectify the situation. But at this point our friend who had paid for the group had left and honestly at almost 3 hours at the restaurant we just wanted to leave. In the end, two of my friends went home to cook omelets as they were still hungry, so not the best value for money and no one can give me back the time I wasted waiting.

I hope this type of service is a one off and only occurring for the special menu and not for the standard weekend brunch menu that is...

I hate leaving bad reviews for vegan restaurants, but we left disappointed and hungry after dinner. We ordered two “to share dishes and two taco plates for a party of 4. The tacos were delicious, but there are only 2 small tacos per plate. The “to share” dishes were a noodles dish and another that we ordered a side of rice for. Both dishes were very small. One “to share” dish would be enough for one person’s light lunch. Both of the “to share” dishes tasted ok, but not great. There simply was not enough food for us after spending about $100 (no drinks). I know restaurants have to carefully manage their costs, but adding three times more noodles or a larger side of rice would cost them less than $1. Anyway, if you just need a little snack, the tacos were tasty, but cost about $10 per taco. Edit to respond to owner: We are aware of the costs in Geneva. There is probably additional disappointment because when you say “to share” this sounds like it is enough volume to share, similar to family-style eating that is typical in many Chinese or Italian restaurants. If you are serving “tapas”, then it should say “tapas” or “small bites”. The server also never said anything to us when we ordered that amount. And while I can see the ingredient and labor cost to make the tacos, the “to share” plates could be larger with addition of less expensive noodles or rice. And while the flavor of the tacos seemed very well-crafted, the “to share” plates were disappointing. To give everyone an idea: if you are ordering only tacos, it would be more appropriate to have 4 orders per person, as there are no filling sides, just 2 tacos. Increased to 4 stars, but that only applies...

Despite the cool decoration and very original dishes, the price is excessive as it is not aligned to the size of the portions. We were a group of 4 and it was our first time in the restaurant, so one of the waitress convinced us that the best was to get the formula of 7 -VERY- small dishes for 45 CHF, the rule of this formula is that ALL the table table must get the same (so each person needs to pay 45CHF). When we received the first dish we realized that the portions we were served were the same size than the table next to us composed of only 2. In that exact moment we raised the point to one waiter and he tried to prove us wrong, instead of acknowledging and providing a solution. Noting also that when asking about the dishes they were deliberately confusing and vague.

Once we finished diner, we provided our feedback to a second waitress and then, at the counter they asked us again and we mentioned that we had already provided feedback to the team before. As they saw us disappointed they offered the 3 glasses of wine for free.

We would never come back...