Churrascaria do Sul — Restaurant in Lucerne

Lost faith on Google reviews after seeing that this place has 4.6 rating. I AM Brazilian and I feel embarrassed that a place like this call itself a churrascaria.

Bear with me... Got there and was sent to a table. There was 1 guy walking with a piece of meat in the (25-30m2) restaurant. He would serve one table, go back to the kitchen, one more table, back to the kitchen. No idea why. You would imagine that everything was calm but NO, everything looks chaotic (Brazilians will think "oh, well... churrascarias are always chaotic". No mate, not good Brazilian chaos... Real chaos like they were expecting 2 people for dinner and 100 showed up).

Anyways, sat down and waited.... and waited... and waited. After 15 minutes we decided to leave. I guess the waiter saw us putting the masks on and getting up because out of nowhere he comes half running to ask what we want to drink. No menu, nothing. "A beer" (I guess? Absolute no idea of what they even have). The beers came quite quickly and were thrown on the table before the waiter ran somewhere else.

It had been almost 30min since we arrived, the guy with the meat had not even served half of the tables.

We finished our beers and decided to leave as we had not been able to order or get anything from the "rodizio" (anyone that has ever been to a Brazilian bbq knows that by then we would at least have all the sides on the table and be eating meat). Tried to find the waiter to ask for the bill... nothing. So I decided to go to the counter and pay. As I was in a Brazilian restaurant I decided to speak Portuguese, I tried with 3 different people and NO ONE spoke Portuguese. Ok... the ladies called the waiter and after asking for the bill (in German this time) he started yelling at us saying it wasn't his fault, what could he do, that it was our fault. Like what?! Honestly, up to this point I wasn´t even angry, I even said myself a few times that I know it wasn´t anyone´s fault, that we were just hungry. But he has just so rude.

In brief: If you want to get stressed, great place! If you want to have amazing food and good service: the Lebanese restaurant just a few metres down the road...

My husband and I are staying for a few days in Lucerne, and we decided to visit this restaurant. Although we were unsuccessful in trying to make a reservation we decided to give a try and stop by. First, my husband approached the server and he abruptly interjected to tell us he didn't speak English. Then we decided to speak in Spanish so he proceeded to alert us about how much money we were going to spent and the restricted menu for the night. I am writing this review to let the managerial component of the restaurant know that you should consider to train your staff to be courteous and act professionally and ethically with ANY customer. Always consider that the first impression you create affects the credibility of your service. We are so grateful that we found another restaurant that embraced and welcomed us ending in the most fulfilling experience in...

As a Portuguese who is a food lover, and that actually lived in Brasil for near 1year, I can certainly say that I know quite well the typical Brazilian Rodízio, and this Restaurant is the only one where I have eaten a Real Rodízio in Switzerland! Everything was on point! Starting with the staff sympathie and attention, all the way up to the food.. oh the food!! That was one of the best Picanhas I have had in years!! We where served with a variety of meats that kept coming, from chicken to entrecôte and several refills of Pichanha!!

We loved it and for sure we will be back! Thanks to the team for the great meal...