Long Wai — Restaurant in Zurich

I was comptemplating to write this review or not. As it might affect a restaurant reputation and affect a business. Finally I decided to write because I am writing to caution other visitors. 2 Nov 2022 Long Wai restaurant. Many reviews gave 4-5 stars. In my opinion no star for service. Food wise unable to review. Let me relate my experience. We were there for lunch because of the many positive reviews. We entered the restaurant, a young chinese lady usher us to sit down and distribute the menu. All done without eye contact nor conversation with her. We sat down and after 5 mins, the same lady approached us to have our order. The previous review mentioned the owner was from Hong Kong and able to converse in Cantonese. So I decided to order in Cantonese. The young lady totally ignore my Cantonese order and replied to me in swiss and I had to switch to English to complete my order. Again no eye contact from her during the whole ordering process. She was staring into space. We ordered 1 drink, 1 appetizer and 1 main. She refused my order and said, Lunch time each person must order a full meal (that consists of 1 appetizer, 1 main & 1 drink). You cannot order 1 full meal to share with another person. I told her, we cannot finish the food, as it is too much for us and hence we share. She replied rudely with a no and took back the menu immediately. My wife was upset by her unruly behaviour, bad attitude and decided to leave the restaurant. I too got up and left with my wife. I can accept the fact she don’t speak cantonese. However her attitude, her no eye contact, her rudeness and the restaurant unusual lunch time rule to me is totally unacceptable. Owner of the restaurant, a pity I never have the chance to meet you. The experience might reverse if you are there. We both can converse in Cantonese and I am sure you definitely understood ‘hospitality’ better than that young lady. Note: Google does not allow zero star posting. As such I have to...

We drove for a long time with our toddler from Basel and decided to get some lunch here after having read some positive reviews and the pictures seem authentic (I grew up in China myself). After having ordered, I asked the lady if I could use the bathroom, she said no. Then pointed outside saying you could use the bathroom from the supermarket one block away. I was bursting and our daughter was cold and hungry. Paid, left and opened the food on the street outside (which is totally normal during the abnormal), the pork in the noodles are pink and with lots of fat, which is totally not authentic and is food coloring, if one has ever had this in Hongkong or any good Chinese restaurant, the fried wantans are almost black since they are days-old and were fried several times. Had to throw 70% of the food which costed 60 CHF away and get something else from cupcake affair, in which they were kind enough to let us all use their bathroom, not to mention the creamiest frosting. Meant to have food from my home country as comfort food during the drive and coldness, ended up having cupcakes which reminded us all that kindness and compassion, and perhaps a bit of integrity, especially during this hard time for everyone particularly the gastronomy industry, is such an essential step towards a win-win. This is not meant to be an angry payback for our disappointing experience in Zürich, but an awareness alert for making this world a tiny bit better throughout our...

Disappointed and will not recommend it. Because of good comments on Google Maps, my friend and I decided to come, but from the moment we walked into the restaurant, the young waitress’s attitude was very bad. I ordered Cha Shou rice and my friend ordered a spicy wanton. Then we were “kindly” reminded several times that the wanton dish was a starter so we should order something else. I said we could share the rice (because my friend was not hungry). The young waitress rolled her eyes and told us that we needed to pay extra to get an empty plate.

That is something we completely unheard of elsewhere. But we were in Zurich for traveling, so we thought it was the rule here. But in the next few days, we realized it was not. The food was fair, but not as much meat and rice in the bowl. If you were a traveler, you probably wouldn’t get the same service or food. There are plenty of good restaurants in Zurich. You don’t have to waste your money on an average Chinese restaurant and be rolled eyes at by the young waitress.

One star for the chef’s hard work. One star for the cashier madam’s smile while paying...