Best Western Plus Hotel Zürcherhof — Hotel in Zurich

This Hotel does a lot of things right. A free minbar, stocked with water, two coke's, and a beer, plus free bottled water at the reception area, are a nice touch, and much more welcoming then a minbar with 10$ price tag for a bottle of water. ||Upon arrival the evening receptionist checked me in very professionally, friendly, and helpful. I had worse check-ins at 4 star superior hotels, hence I was pleasantly surprised. Great first impression. I arrived around 10 p.m. and was leaving at 6:30 a.m. My rate included breakfast. The receptionist explained that breakfast only starts at 7 a.m. but they can give me a to-go box in morning. I thought, that's perfect, just what I need. She handed me a form where I could tick what I want, and the desired pick-up time at the reception. Upon check-out at 6:30 a.m. the professional receptionist has been replaced by a curt and unwelcoming guy. He said that breakfast was already open, and hence he didn't prepare my to-go breakfast. He mentioned that the problem was, that it would get warm. How big the issue is for a slice of break, honey, jam, and cheese to get warm, is questionable. Further, the form contained a field where I could specify the pick-up time. He could have prepared it shortly beforehand. For me that sounds more like a complete refusal to work. I had to decline his offer to join breakfast which was no suddenly half an hour ahead open, as I was expecting the to-go box and had an appointment at 7 a.m. where I could not be late. Hence I left the hotel without any breakfast, and the time for filling out the form and returning it to the reception was just a big waste of time. ||As for the Hotel itself, the property is old. There is one old, small, and slow elevator for the entire Hotel, which is absolutely not sufficient. Even during the off-peak hours between 10 p.m. and 6 a.m. the wait for the elevator was long. ||I was traveling for business, and booked a single room. I stay often in single rooms in Zurich when I travel for business. This was by far the smallest I encountered so far. |Also very basic in amenities. No phone, TV without a portal to set up an alarm, hence no wake-up call possible to set up, as they advertise on the website. The shower and the shower door were abysmal narrow. With a shower door like this, they should provide you a giant shoehorn, to help with the squeeze. Im not massive, and it think that people with XXL sizes could have big trouble in there. ||For me overall a disappointment. I can't recommend this hotel, nor do I have any plans to return...

I think this has become my new favourite hotel! It's motto 'cosy city hotel' couldn't be more true. While the building is very 'old Europe', the room we had was modernly equipped and efficiently laid out. (But there is a charming old style elevator which I loved.) The hotel is less than a 10 minute walk to the Zurich train station and handy to river cruises, lake cruises, museums, grocery and retail stores. Our room had one king bed and overlookeda cobblestone alley with a library across the way. I loved opening the window (complete with window seat) and listening to the church bells tolling each evening. The hotel was very quiet at night and other than being awake from jet lag at times, we slept very well. The architecture in the neighbourhood is old and amazing - we are from Western Canada and nothing we have can compare to the age of some of these buildjngs. Breakfast has many choices and you can actually 'order' eggs cooked the way you like them or choose what ingredients you would like in an omelet. Everything was delicious! The room where breakfast is served is stunning - concrete walls and arched ceiling decorated with white grapes and vines in places, old leaded glass windows with coats of arms in them - I noticed something I had missed each morning. And the hotel staff were all very welcoming, polite and helpful (even when they told me I wouldn't be getting any Best Western Rewards points because our travel agent had booked via a 3rd party instead of on the Best Western website. Even that sad news didn't dampen my excitement at staying in such an all around lovely hotel ! It was a great start to our time in...

This was our 3rd visit to this hotel and our worst! We choose this hotel for it's vicinity to the Zurich BHF and up to this stay, a quiet clean room , comfortable bed and an updated bathroom and shower was what we had. We usually stay in Zurich overnight after arrival from US on our way to various points of interest in Switzerland. Unfortunately this stay was not that. The room faced the street with a lot of noise from people talking in "Slovak" language (Polish, Russian, Serbian, etc) til late hours of the night. The hotel staff was certainly oblivious to this fact as it was happening right in front of the hotel. I have seen it mentioned in other reviews. The most important part of this disappointing stay was the fact that the mattress on my wife's side was completely "broken" and caved in! She had to move to my side to feel any resemblance of comfort and support. She woke up with a bad back. The next morning upon check-out when we brought it to the attention of the front desk, we were told that we should have brought it to their attention! Really? At 10 PM when we first settled in our room after a stroll around the city!? Not a great answer. Beware of the noise and check the mattress as soon as you arrive! To Best Western Corporate: Have the hotel staff be more sensitive to the constant noise in front of their property at late hours; and as insignificant as it might sound, we stay at BW hotels all around the world, we were never acknowledged as "Diamond" Members at check in, nor our room had the bottled water as customary. We will look for another...