Had a terrible TERRIBLE service with them today (the original hooters). Arrived at 6.50pm today (why do I remember the time, because I thought happy hours ends at 7pm and i beat the clock by 10mins. Anyway I was wrong, HH ends at 6.30). So order food in about 5 mins (Short Ribs and the server even asked us what dressing we wanted for the side salad, Lot-a-Tots and 10 pcs wings). So the Tots and Wings arrive in about 15 mins. Started eating while waiting for the short ribs... Finished the wings and the tots, STILL WAITING for the short ribs. So i thought to myself, if they have served all your food, they will usually tell you all the food are here (at least that was what our server told the next customer).
Waited till 8pm, short ribs still not here. Ask the server, ans the exchange goes like this. Server: "Your order are all here" Me: "No, we are missing the short ribs" Server: "Let me check... [later]... the kitchen are busy today, it will be out in about 5 mins" Me: "are you sure you did not forget my order" Server: "No, I put in your order, it got delayed".
Something just not add up, the table beside us, order later and they already have their order. So I went to check with the manager and she return with the server ADMITTING that THEY HAVE FORGOTTEN the order and offered to cancel the order for me. So the server was lying to me all this while. Is that how Hooters trained their server? To LIE to CUSTOMER at the first instance and hoping that everything will be good? In the end I got a half hearten apology and waiver of the service charge (BTW we have a VIP card so we are entitle to a 10% discount anyway i.e waiver of service charge). I DO NOT NEED A HALF HEARTEN APOLOGY nor DO I NEED YOUR 10% DISCOUNT. All i want is for my food to be delivered in a timely manner. Maybe that is too much to ask from...
Read moreNot sure when they did a remodel, but the place looks so much better than it did before and I had a much more comfortable dining experience.
Hooters is definitely still one of the best places in the city to get your fix of chicken wings with a side of local or import beer. I've had wings at Fridays and some other places and they really don't really compare with Hooter's wings.
I came on a Friday night with two friends and the place was packed to the brim. I put our name down for three and hostess said we could be seated outside (in the humid 28C weather). We hesitated, but opted to stay outside since we were put in front of the huge ass fan. Our waitress was Katia and she was pretty quick with our drink order and came around as often as she could to check up on us. We made orders thinking they would never make it to our table and our waitress would forget, but everything came pretty quickly.
Ok...let's address the elephant in the room, the Hooter's girls. Yes, they don't wear much and yes, they're probably wearing a size smaller t-shirt than they normally wear. However, this isn't the first time I've been to this Hooters and every time I've dined, the waitress assigned to our table has always been friendly and can hold a conversation. In Taiwan, you don't find many establishments that have these kinds of employees, even in the western chain restaurants. The very social employees just happen to be very pretty girls flaunting their bosoms here.
All in all, I actually didn't mind sitting outside after we had our cool drinks, it was a bit quieter than the ruckus going on inside and despite feeling we would be forgotten or ignored, Katia...
Read moreHooters consistently delivers a high quality experience around the globe. Is it the best burger and beer in the US? It is definitely way above average, but no, it isn't exceptional.
But 8,000 miles from Texas? Yeah, Hooters is one of the best burgers in the hemisphere. And I say this from the heart. When you are one week in, living on rice, noodles, and what they told you was a delicacy, Hooters isn't just 5 star, it is a life line and a virtual homecoming.
Was the Texas toast not crisp? Of course. But it is the only Texas toast for 5,000 miles, and it was toasted. The grilled onions? Definately under done. The fries, a bit soft? Sure. Do the girls in Taiwan justify the uniform? I will let you decide, but they definatley out hustle anyone in the US locations. Amazing service.
Here is the deal. The meat tastes like US Choice grade beef. Not wagyu. Not sashimi. Not pigs knuckles, chicken feet, or (I shudder to say this) ducks blood. Grilled Beef- nuff said.
They have a very well stocked bar, including Mac 12. Two for one happy hour beer specials featuring brand Europeans or Americans (N,C,S) would recognize and TVs covering the walls.
The girls are always ready with a cold one. Welcome to Hooters....
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