Hotel Metropolitan Premier Taipei — Hotel in Taipei

Hotel Metropolitan Premier Taipei is extraordinary. From the highly attentive front desk to the Rooms Division to the concierge to fantastic breakfast dining, this hotel may be the very best experience we’ve had at a hotel worldwide.

Check in and out was smooth and easy. They graciously allowed us to leave our bags in their care on early arrival and a very late departure.

The friendly concierge service offered us highly detailed and helpful information on several occasions. We recall Eva Lin’s excellent help and assistance.

VJ Yu of the Executive Lounge also offered outstanding service. He deeply moved us by having vegetarian food specially waiting for us during Happy Hour! In addition, he expertly and kindly helped us print forms from a flash drive in a most secure manner.

Lastly and most exceptionally was our dining every morning, led by Executive Chef Ryuji Yoshiura. He and his staff prepared an outstanding, delicious buffet. As vegetarians, we chose from fresh juices, fresh salad bar, dried fruits and nuts, fresh noodles, rice, vegetables, egg dishes, and house made bakery goods. The wait staff warmly greeted us daily and were amazingly mindful, subtle and respectful.

Especially delightful was William Hou who extended warm, caring consideration for us, bringing us juices, engaging us in cheerful conversation, and even offering us guidance on tea drinking in Taiwan. He always had a big smile for us and offered much uplift and cheer which sweetly added to our already amazing dining experience.

The overall buffet would have been plenty, even as vegetarians often extremely challenged in finding healthy, delicious, vegetarian food. However, Chef Yoshiura didn’t stop there. Once he discovered we were vegetarians, he made it an exceedingly special dining experience for us throughout our stay. He asked us right away if we found the food supportive of our needs. We assured him that we found the buffet very satisfying. Nevertheless, he went way further for us. On two occasions he asked us if there was anything else that he could prepare for us as vegetarians.

The first time, he, himself, brought out a most delicious okonomiyaki, one of the best we’ve ever eaten. Several days later, upon our special request, we were totally amazed when he again, personally brought us two soufflés plated exquisitely! This reached unparalleled service for us in a hotel dining experience. We truly felt extremely grateful and deeply touched by Chef Yoshiura’s care, attentiveness, and willing creativity toward our vegetarian needs. We can’t recall ever being so carefully considered in a hotel for our vegetarian needs, especially in Asia, where meat and fish are served as part of staples to the diet and where vegetarian cooking without any animal additives can be extremely rare and challenging to find.

We left the hotel every day completely fulfilled for our daily food needs, which left the entire rest of the day open to enjoy many of Taipei’s wonderful sights and activities. Thank you so much, Chef Yoshiura. You helped make our experience in Taipei one of the very best experiences that we’ve had worldwide! Great cheers to you and your incredibly mindful staff!

We feel totally exhilarated to have stayed at the Hotel Metropolitan Premier Taipei, during our last minute trip to Taipei on our way elsewhere. We are elated that we traveled to Taipei. Finding the Hotel Metropolitan Premier Taipei added the perfect home base to our trip, making it one of the very best experiences we’ve had visiting a city, worldwide.

Thank you so much Hotel Metropolitan Premier Taipei! We wish you all the very best, always and we hope you’re able to continue to offer this kind of superior service to every guest for...

The Front desk manager talked to me when I checked out and promised to improve.

Still, I would like to see the response of the top management for improvements.

Original Post

I sincerely hope the hotel management can be humble enough to listen to me and learn something from this incident.

The breakfast restaurant service needs to be duly upgraded significantly.

This morning I had one of the worst restaurant services ever experienced. This bad experience reflects a deep management problem in this hotel breakfast restaurant.

Before this morning's incident, I had been in this hotel several times and had very cold reception every time for me to go to breakfast at (B1) floor. The breakfast receptionist was cold, never saying greetings. The waiters were cold in that they just want to clean tables, not offering any help. It was uncomfortable, but tolerable, until the incident this morning,

On 5/24/2024, I stayed at Room 1221. This morning I and my wife went to the restaurant at 9:40 am was notified that the service stopped at 10:00 am. So, I and my wife tried to grab two plates of the food, one plate of main food and the other one for noodles, and the table was too small for us to comfortably accommodate the plates. We sat there and looked for waiters to move the adjacent small table for us. We saw two waiters who were busily cleaned the tables, ready to close the restaurant, not recognizing our waiving our hands. So, short of any service, I moved the next small table and connected two tables into one. As I sat down ready to eat, one of the two waiters (his name is Mr. Ho) saw me already move the table and sitting there about to eat, rushing over and pointed his finger at me, saying (in Chinese) "you shouldn't have moved the table.". Then, I pointed out at a nearby two connected tables saying it was not abnormal that two could be connected. Then, Mr. Ho, acting as a teacher lecturing his students, saying "Without my permission, you should not have moved anything." I said "What? You were running around doing your things and not watched what customers needed." "When customers did what was needed, you became mad and rude?" I and my wife thought that Mr. Ho was so rude because he thought that he had to move the moved table back after I finished the food. It was an extra work for him.

In short, as two tables were already connected when this incident occurred, Mr. Ho rushed over to lecture us, not to offer any help.

I later talked to the restaurant manager Ms. Chang and I found out it was her management problem, not the water's problem. She is very "job oriented" not "customer oriented" manager. She wanted her people do the job right and fast (like checking customers in at the receptionist desk and cleaning the table fast), not to serve the customer right (like not to be rude). She complained a lot about short of workers and using out of country workers (like Mr. Ho), not saying how to improve the services in her restaurant. In my view, this type of management style puts the cart before the horse. With that, how could a customer expect the receptionist to say greetings and expect the waters not to be rude if a guest give him a...

It’s a pity for me having to write this review but it must be done.

First of all the staffs at the lobby, bakery shop, Executive lounge and the housekeeping was amazing! The room we book was Executive corner Twin, room 701 and 801 the room was spacious and very clean with Toddler bed safety rail upon request.

However, the reason for this 1 star all started at the breakfast. The food was average nothing special but also nothing to complain about but omg the service staffs……

Breakfast is from 6 am to 10 am, we arrived 9:30 planning to just eat some light food quick and easy so we can leave as our daughter wasn’t feeling well. The hostess told us ‘ Next time tell your family to come down faster its already 9:30 and we close at 10’ I said no problem we take like 5 mins to take food. At exactly 9:40 am, they already start keeping the food tags/ buffet labels. This is so not professional, imagine having guest with allergies taking food and not knowing what he/she is taking, the risk is not worthed at all. As we are checking out on the day we wore the hotel slippers down (it was obviously a 1 time use slipper) the manager/assistant manager came to us and said it is not allow!? It is never a problem in any hotel but it is here. Throughout 9:30 to 10:00 around 4-5 staff keep walking to us that the buffet closes at 10 am we repeatedly tell them that yes we know. Indirectly but direct telling us to leave again and again. At 10:10 a senior staff, supervisor or senior waitress approached and said can we keep your table as breakfast already ended. I couldn’t stand anymore as they were really giving the impression telling us to leave again and again. I said excuse me but it is 10 min passed 10 and we are just finishing our food, another staff came in and just took the fruit plate right in front of me which i was at the moment eating. 2 more staff came in and collected other dishes and the senior staff said they have lunch shift next, can we please just leave? i said i don’t care but your breakfast finishes at 10 and this is 10 mins passed 10 do you need 1.5 hours to set 1 table? Furthermore in every hotel I’ve stayed or worked at will never chase their customer even though they have lunch shift as they can set other tables and areas first and especially we weren’t even asking them for anything we are just sitting and finishing our fruits. To make it worst they mentioned again that ‘but breakfast start at 6 so early you can come down earlier’. WOW just WOW, i said it doesn’t matter what time you start but buffet closes at 10 so its natural to have guests still finishing their food just 10 mins after. The manager looking guy just stand and watch all this unfold without assisting his team. Superb… he is probably just a management trainee in his first month of training.

Worst...