激旨燒き鳥Gekiuma Yakitori 台灣總店 — Restaurant in Taichung

This bar had good reviews so we wanted to check it out. The food is GOOD! However, I have a few complaints- 1. TERRIBLE customer service: The “non” smoking section has smokers very close (the table next to ours) from the restaurant next door. So I lost my voice while just waiting for my food. When we asked to be reseated (in Chinese) because of the excessive smoke, we watched the staff seat newcomers at tables (or leave tables completely open) that opened up and deny our requests repeatedly until we asked for a refund. 2. The restaurant ran out of food by 10:30pm. We had to wait for an hour. 3. This restaurant requires vaccine passports. So if you don’t bring one, you can’t order food or sit at one of their tables to...

There’re too many people on the weekend, and the service attitude was really bad. I left phone number and waited for their informing when there’s a vacant table. They called only once but I didn’t get the call. I called back several times within 5 minutes but no one answered. After I came to the restaurant, the waitress told me I needed to wait for another two hours with very bad attitude. I totally respected their rules for waiting, but I couldn’t stand for...

Just comments 4-stars since as my point of view the waiters ought to keep smiles till closing the door but they haven’t. Moreover, waiters had not explained the ordering rule so as to help first-coming tourists make the order easily. Except these service manner, the food is delicious, the relaxed atmosphere prevails surrounding this place. No wonder this famous place attracts plenty of customers included tourists and students. I would recommend this...