Bay Bistro — Restaurant in Providenciales

Title: Cautionary Review: Good Food, Poor Service, and Billing Issues. Located in the scenic setting of the Turkish and Icacos Islands, this restaurant offers a promising culinary experience with its diverse menu options. While the food itself isn't entirely disappointing, there are significant areas that need improvement, particularly in terms of service quality and billing practices.Upon arrival, diners may appreciate the ambiance and the variety of dishes available. However, the dining experience can be marred by inconsistent service. Some patrons have reported encounters with staff members that lack attentiveness and professionalism, detracting from the overall enjoyment of the meal.One major concern highlighted by several customers is the billing process. It's essential for diners to exercise caution when reviewing their bills, as the restaurant has been observed to automatically include gratuity charges without clear disclosure. This practice is particularly troubling as tipping is traditionally optional in the region, and guests should not feel obligated to pay a predetermined amount for service.Furthermore, instances of confrontation between patrons and staff regarding these billing discrepancies have been reported, further souring the dining experience. Guests have recounted uncomfortable encounters where they were pressured to accept the included gratuity, despite their objections.In conclusion, while this restaurant may offer decent food options, potential patrons should be aware of the shortcomings in service quality and billing transparency. Exercise caution when reviewing your bill, and don't hesitate to question any charges that seem unjustified. It's advisable to clarify tipping policies with the staff beforehand to avoid any misunderstandings. Overall, until these issues are addressed, diners may want to explore alternative dining options...

I wish this could be 5 stars (which has totally the potential to earn them) but the non-consistency with the quality of food and poor service makes this place 2 stars for now.

The first night my wife and I had dinner here, we had an overall great experience. The food was good (we ordered rib eye steak and fresh branzino) and the atmosphere makes this place magical. They forgot our drinks but the server made up for it and comped them at the end which was very nice of him.

However, the second night we went we felt pretty much ignored the whole time and they totally forgot that we were there. They brought us bread half an hour after we set down and the food wasn’t great at all.

We ordered shrimps and they came after a while cold - we told them that the dish was cold and they brought it back completely dry, burned and inedible. I then ordered conch burger which wasn’t good either.

The morning after we gave this place another chance with breakfast and turned out to be also disappointing in terms of food quality.

Considering that this island is quite pricey, I would expect at least good service and consistency in the quality of food.

It seems that the winning dishes at this place are their daily specials and main courses. Anything else is quite bland.

If they improve the highlighted points I’m sure that this can be one of the best restaurants...

We are so grateful to Carmen and the whole team at Bay Bistro for hosting an unforgettable beach buffet/beach bonfire for our daughter's birthday. It was absolutely beautiful and a reasonable cost for such an exceptional experience. The menu was very customizable. Many of our family members said this was the best meal of their trip. The red snapper and beef were so tender, the arugula with mango salad was delicious, and conch fritters were the best. The experience of booking/organizing this in advance from home before our vacation was easy and stress free. They had a tent set up for the food served buffet style, a birthday balloon arch with a lit sign, a long table with pretty lights for our family dinner, the service was attentive, and the bonfire was lit when the sun went down. The site for this group event is set off a bit to the side so we had plenty of space for the kids to run around. Because they took such good care of us, we were able to focus on celebrating with our family, enjoying the beautiful sunset on the beach and dancing around the bonfire. Onlookers came to admire the bonfire. It was truly an experience we will always remember. A million thanks to the amazing Carmen and the whole Bay...