Papa Johns - Abu Dhabi Mall — Restaurant in Abu Dhabi

We recently visited this branch and had one of the most unnecessarily complicated experiences over something that should have been extremely simple to resolve. We ordered meals that came with colas but all of the drinks were fizzed out and flat. When we raised the issue, instead of quickly replacing them with fresh colas, it turned into a long, frustrating back-and-forth with 3 different staff members, each repeating the same dismissive responses.

The first lady (possibly Indian/Nepali) who took our order had to have the situation explained over and over. Her “solution”? Offer other drinks we didn’t want, fixing her problem, not ours. The next (Filipino) staff member dismissed it outright, saying she “tasted” it and found nothing wrong, implying we were lying. A third (Filipino) repeated the same excuse and even said, “None of the other customers complained,” as if one complaint isn’t worth taking seriously. After much discussion, she got to the point of saying “we’ll speak to the Coke technician to resolve the matter” I’m sorry. What? First of all, why should I care about that? How does that help me now? That’s just a meaningless formality so they can say they’re “doing something" even though they clearly didn’t care enough to resolve it for us in the moment.

Management refused to give cola cans because they’re “only for delivery orders” I mean it’s laughable that a restaurant that markets itself on customer satisfaction, quality & delivering a great pizza experience would be so stingy over something so trivial. Not like it was a daily request, just a one-off exception to leave a customer satisfied. This isn’t the first time we’ve experienced poor handling of issues with Papa John’s both in-store & with deliveries but we rarely bring it up. Unfortunately, this visit confirmed that feedback isn’t taken seriously, accountability is lacking and the priority seems to be closing the sale rather than ensuring a good customer experience.

Yes, it was “just a drink” but for us, drinks are part of the meal we pay for and we expect them to be right. We weren’t asking for anything unreasonable. Instead, we were met with reluctance, excuses, outright dismissal. This isn’t the way to treat paying customers. In the end, we left the colas untouched and finished our meals without them. The staff didn’t seem to care, even when we said we’d leave feedback. But that’s the reality when customer care isn’t a priority. Judging by how they handled our complaint, seemingly washed over by all the glowing reviews. I doubt they take it seriously. Maybe that’s just how...

What an amazing Pizza Maker and Pizza Waitress Thanks Brenda for make our experience at Papa Johns Abu Dhabi Mall from Food tasting to lovely atmosphere to high level of Customer satisfaction from your Waitress Brenda for me as a customer i would like to repeat the whole experience ocer and over again that's an incredible experience and service taking care of each note i gave caring and make sure everything is fine indeed her excellency in customer service and make the experience unforgettable is a remarkable stone for the Papa Johns management and the hiring team who know how to provide the best hospitality ever thanks for the management for hiring such Talented Caliber and enthusiastic team to support guest...

Papa Johns is one of my favorite place and I visited their newly opened branch at Abu Dhabi Mall.

The atmosphere was great and lovely with bright indoor and outdoor seating arrangements.

Staff were very friendly, I loved their smiling faces all through the time

My order was a mix of vegan, veg and non veg 😊 I ordered a Vegan Cheese Sticks as starter and a large half and half pizza with Spicy Chicken Ranch and Green Garden Delight with Vegan Stuffed Crust and my choice of Coke.

Everything prepared freshly and the taste was awesome 😋

The most delicious pizza you can get happens to be at @papajohnsuae

Papa johns Is a great restaurant and you guys should...