Netz — Restaurant in Dubai

As a rugby fan, your restaurant is cool. Looks like one of those NFL fan restaurants in the states but rugby is better!

However, didn’t give the stars the restaurant should deserve as there were many things lacking from a service point of view, and the service makes or breaks the experience in my point view;

1. Alex did not introduce himself, but was wearing a name badge.
2. Alex did not give us the 86 items, surprisingly on the night of our visit there was only one - pork. Could have told us before we ordered the pulled pork fries...
3. We ordered the chilli natchos (not the lamb, not the chicken! THE CHILLI!) and ended up in and argument about whether we wanted lamb or chicken?! Then natchos came to the table without the chilli... embarrassing as Alex made us feel like we made the mistake. Further more on food, from our order of mozzarella sticks there was one that arrived to the table cooked perfectly but completely hollow (zero cheese inside, you just can’t make that up)
4. My guest ordered the livers, but it did not arrive, we asked and Alex left the table in rush “oh I forgot”
5. It might be a restaurant policy, but Alex did not write down our orders at any time. I’m all for that, but the waiters need extremely good knowledge of the menu and good memory. It’s a lot of time to invest as that needs to be thoroughly trained. It seemed like Alex was not trained well enough. He forgot many things and all our orders had to be double checked on the menu I was holding for clarification.
6. No up selling or suggestions, would be nice to hear what the waiters think is a great choice.
7. We sent food back to the kitchen and made a food complaint. Our experience was kot the best. Yet not a single supervisor, nor manager, came to visit our table to check if all was alright... we didn’t notice any management staff on the floor.

Please don’t be disheartened by the review. Improvements can’t be made without anything to work with.

We...

We had to wait 15 minutes before being able to place a food order. We spoke to two separate Indian waiters, one of whom didnt speak any English, the other was clueless and went to find the manager. He pointed us out to the manager who just carried on talking to his friends at the bar. In the end I caught the eye of the young Filipina waitress who was most helpful and arranged our food order to be taken. Unfortunately, one of the Indian waiters delivered something else to our table which was sent back and thanks to the further intervention of the waitress we finally got what we ordered which was of good quality.

Whilst there I noticed 3 diners leave without being served after about 15 minutes wait and no attention from the staff. The problem is clearly front of house - you need to ensure that you have enough staff on hand even when it's not busy as the waitresses were taking orders and then pouring drinks behind the bar and serving them. You also need staff who have a reasonable level of English and a manager who is more attentive to whats happening around him. All in all very...

Naw was very good, kind, attentive. However, she is overloaded with work. No matter how much she runs, she is not enough to attend all clients. There was at least 5 runners and only one waiter. It seems like management is saving the cost of the employments but having cheap workers makes the place just feel cheap. Yes, we were compensated for the long wait, but it shouldn't be like that. The money is saved in salaries is being lost compensating clients. So, what is the point! We went when the place was not even to full capacity, but quite busy on a Thursday evening.

I suggest get more waiters so you can improve customer experience. And no need to yell at the current employees, it is clearly not their fault if food was late.

Lastly, the focus is too much in drinks, but people also goes to enjoy a meal, so that service should be...