Operation Falafel — Restaurant in Dubai

Update to your reply: Do you think your automated response for unhappy customers is a solution or can improve your chances of having new customers? It was my first and last time to order from this place as I also noticed all the sandwiches contained the same damaged tomatoes, but the sauce and tartar weren't showing the real taste, that's why my husband had to go immediately to the hospital the next day. Sorry but my intentions were not to give negative feedback or to hurt your reputation, you must check on the quality of the ingredients, even if we ordered late at night, but that doesn't mean serving damaged tomatoes to customers. And I will not submit my email to receive hundreds of promotional emails instead of solving the problem. I already complained to Noon and you are supposed to be in touch with them. Finally, solve your problem issue with DAD later on.

We ordered tabbouleh with some sandwiches through Noon and received smelly spoiled tomatoes, 1 spoon was enough to make me vomit. I contacted Noon, but unfortunately, no one answered and after a while, I saw a refund for less than 12 AED had been added to Noon credits. First of all the tabbouleh price is 55 AED. Second, how do you send a customer spoiled tomatoes as it's known how much is toxic the tomatoes are when spoiled? Third who prepared the order couldn't smell the horrible smell? Hopefully, it wasn't served for many customers. A DED complaint has been made and it was the first and last time to order from...

My first review was 5 and as I promised I was going to try more dishes BUT I was really surprised of the taste and quality difference between this time and last time The what supposed to be a large falafel sandwich turned to be a normal to small size (pix attached) , very salty and the falafel had a strange taste from the frying oil though you pay 15 dirham for this ! The zaatar manakesh had very little zaatar and very thick dough (pix attached) The sliders we order this time was not as good as last time specially the cheesy chicken and the labneh with makdoos The foul had no taste whatsoever hardly little oil and no lemon or spices and the green thing which supposedly garlic had no taste since probably stayed in fridge for long. Still I have given 3 stars coz I didn’t want to go from 5 to 2 Today we had group of friends talking and one had mentioned the same complaint about the falafel (he is in restaurant biz) By the way this time the order came with no napkins or any service items Bet...

Love the Ambience I should have taken her name but forgot cause I was in a hurry. She's Filipina and welcomed me warmly, always checked on my experience with the food and was really interested. This was at around 11:20Am, Saturday 10, 2022, find her and reward her!

One correction however, I was asked severally if I liked the food, and I was forced to say yes, because the question looks for a yes answer. In order to get the truth from every customer, ask questions that seem a NO for an answer, e.g, What did we miss making this food? What would you have rather we got right, etc

This pattern interrupt question will greatly promote the business.

I love the Ambience and was forced to take some shots.

Food looks good too and generally, even tho these are no where similar to any of my native dishes (being African) I enjoyed the...