The Atrium Restaurant & Bar — Restaurant in Aberdeen City

It started really badly. Had to wait quite a while to get in as there was a group of around 8 women whose booking seemed to have disappeared, until they could show receipt of their booking. I then was met by the tall man with long hair who informed me that my booking was for 12.30 not 13.00. He informed me, fairly loudly that usually our table wouldn’t be available, but on this I occasion I was lucky that I could still have it. I was embarrassed as there was a queue, and when I checked my booking receipt on my phone, I was able to show that my booking was for 13.00 not 12.30. He then jabbed his finger at the booking screen to show me that his system showed 12.30 and that was correct. I suggested to him that as I had evidence that the booking was for 13.00, knowing that was the time I had originally booked it for, that this was the point where he should concede that perhaps the booking system had malfunctioned. Instead he maintained I was wrong and that he didn’t want to argue with me. I’m not sure where his stubbornness came from, I think I was paying for a service and this was not a good one. The restaurant became very busy and I didn’t feel there was quite enough staff to cover the amount of customers. The food was okay, I wouldn’t say it was amazing. The whole experience was marred by the initial woeful first impression. My friend and I would not hurry back due to this. There are many better places to eat...

Went for a meal last night, and arrived on time. However we were greeted by a member of staff who was maybe a bit stressed and rolled her eyes a few times. We were told on a number of occasions how short staffed the resteraunt was and was asked to have some patience. As a customer, we shouldnt be informed of how short staffed a resteraunt is, this isnt our problem, and the thought did cross our mind to try a different resteraunt.

We then got told that our table wasnt ready and that we would have to wait for it to be ready, despite there being over 10 free tables within thr resteraunt that we could of sat at. I did ask the waitress if we could just sit at a different table given it was free, but i got told no, because there was parties coming in, at a later time who were allocated to those tables and that they were fully booked.

Coming on to the food....it was delicious! Hot, fresh, served quickly, despite being told again that the kitchen was under extreme pressure. As a customer, you dont care, if your food takes 5 minutes longer, but know its fresh, served hot...then whats there to complain about 🤷‍♀️

Good vibe about this place, lovely food, but some more enthusiasm in a few members of staff would of helped..at the end of the day, theres greater things in life to worry about, than being one member of staff short!

Would i...

I had such high hopes for this meal. My child researched places to eat that offered a good gluten free range (as I'm coeliac) so we could celebrate their graduation. We we greeted with warmth and a lovely atmosphere. Cocktails were fantastic as was the complementary drink for our graduate. Starters were very tasty and I made sure I stated I needed gluten free food as I ordered Food for those without allergens was lovely. Unfortunately a mix up with mine meant the gluten free fajitas came without fajitas.. I was given chips to start with but these were taken away when I questioned it as I shouldn't have received them. It all seemed quite confused.. I'm not sure how I could eat fajitas on a chip even if gluten free and would have ordered alternative had I known as the vegetables were so salty without adding them to a wrap with the toppings were inedible. I will say it was soon spotted that I was unhappy I was checked up upon and the cost my main course taken off the bill as I couldn't eat it. Unfortunately I also had to leave quickly as I was showing a reaction to something I had eaten I understand mistakes happen and staff acknowledged this however a special occasion...