I went to this bar on Monday 24/11. It had lovely staff. I am diabetic and have a stomach issue. My husband and I order dinner. I had the vegan sausage kids meal. Which was nice.
We decided it was nice enough to go back on Wednesday 26/11. Totally different experience I was refused a kids meal, loudly across the bar so that every one could hear! I couldn’t understand why since I had been served a kids meal two days prior. The young lady just kept saying “out of my hands this is a management thing” it was very awkward and uncomfortable for me. I cannot hardly eat a kids meal and I have to keep control of my diabetes. I was pretty embarrassed that she was say it so loudly as well as annoyed that I was going to have to pay for a full meal. Even the other patrons who heard he refusing me a kids meal got involved. They were all pretty verbal in how I couldn’t possibly order a kids meal. I have never come across an establishment in this day and age that refuses to serve an adult a kids meal! Especially an adult that told the young girl that I had stomach problems and I was diabetic. How rude, inconsiderate and poor customer! I ate 1/4 of a vegan burger that I paid whatever for and a few chips. Outrageous!
When I asked for Prosecco my Australian accent pronounces it proschetto but she just kept saying loudly over and over again “we don’t have that drink what do you mean?” It was OBVIOUS What drink I required. She was that rude that another patron said to her “This lady obviously means Prosecco”
To add to this, the young women sat with a group of young men watching the football most of the night. If I were the owner I wouldn’t want to be paying a woman this rude and who slumped around all evening with what looked like her friends! This was in total contrast to the Staff on the Monday night who were kind, attentive and...
Read moreThe issue with the food and kitchen is the same as the pub - Fiona is controlling of every aspect and is unable to let the kitchen do what they need to do in order to produce good quality dishes and make a profit. If you have a look at the portion sizes for the price, there's no correlation - I had a roast for £14-16 and it was the size of a child's portion.
The control and other issues are out of control. It's no wonder that they go through more chefs than plates they serve.
It's sad to see what's going on because this place has a lot of potential, but Fiona won't let that happen. This is no reflection on the...
Read moreWent in for lunch, really great first impression. Very friendly, welcomed also by locals. Nice atmosphere, very nicely decorated and spacious. Great menu, lots of choice, able to change around what we didn’t want for an alternative. When food arrived, very well presented, fresh ingredients, large portions! Tasted very nice indeed! Staff very attentive and polite. Absolutely also loved resident Rocky who made us feel very welcome indeed! What a fabulous member of the team! 🐶 Will definitely be returning on our next visit! Many...
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